Seasonal Office Support Representative - Albany

Liberty Military Housing•Albany, GA

5d•Onsite

About The Position

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.

Requirements

Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).
Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
The position requires mobility within the office and the ability to operate a computer, phone and other office machinery such as a scanner and copy machine.
Position may require climbing stairs as well as walking and standing for long periods of time.
Must be able to lift and carry up to 20 lbs.
Must be able to deal with a fast-paced, constantly changing work environment, including handling multiple tasks on a daily basis.
May require use of personal/company vehicle or electrical cart.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Responsibilities

Answering phones and taking messages.
Performing administrative tasks including filing, shredding, organizing, and creating move in packets and gifts.
Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Composing and distributing of correspondence / notices (3 day, move out charges, renewals other important resident notices that pertain to maintenance services, etc.).
Participating in property walks / inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participating in and attending various department or regional meetings, resident or community events, seminars, and other work-related events.
Responding to and managing resident complaints and/or service issues and coordinating with appropriate staff to address and resolve resident concerns.
Following up with residents who have requested work-order/services or expressed issues/concerns with the community.
Working in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Following up with residents to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promoting positive resident relations by answering the phone professionally, conducting yourself to LMH standards, and responding on a timely basis to ensure resident satisfaction.
Complying with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.