Office Support Clerk - Probate Court

Oakland County • Pontiac, MI

4d • Onsite

About The Position

This position is onsite. Are you an organized and customer-focused professional who enjoys keeping operations running smoothly while providing excellent customer service to the public? Are you proficient in navigating computer programs and are you comfortable examining electronic documents on a screen? As an Office Support Clerk, you’ll play an important role in supporting daily office operations, assisting customers on the phone and in person, maintaining accurate records through the E-Filing system and other programs, ensuring information is processed efficiently and accurately. This position is ideal for someone who enjoys administrative work, with good attention to detail, and working in a collaborative environment.

Requirements

• Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
• Have had at least six (6) months of full‑time clerical work experience.

Nice To Haves

• Coursework, training, and/or experience in office support methods and technology.
• Ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to write legibly.
• Reasonable skill and ability in operating a variety of office machines such photo copiers, computer printers and fax machines.
• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

• Serve as first point of contact either by phone or in person by providing professional reception and customer service to the public using tact, diplomacy, and strong communication skills.
• Utilize the E-Filing system, Microsoft Office, and additional department-specific software to support daily operations and complete administrative tasks.
• Search, retrieve, enter, and maintain records with a high degree of accuracy and attention to detail.
• Review documents in the E-File system and at the counter to identify errors, omissions, or discrepancies and direct the customer to make necessary corrections.
• Prepare formatted documents to upload or scan, prepare memos, labels, and envelopes.
• Assist with office processes and ensure information is organized, accurate, and accessible.
• Apply sound judgement when handling routine and non-routine situations and take appropriate corrective action when needed.
• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Composes and types general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Reviews information for accuracy and corrects as required.
• Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.
• Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
• Sorts, opens, and distributes in‑coming mail and departmental materials.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
• Utilizes current Countywide and/or department specific software to complete assignments.
• May orient new personnel.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunity to do meaningful work that matters
• For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED