Office Support Clerk - Sheriff's Office

Oakland County • Pontiac, MI

1d • $37,790 - $50,632 • Onsite

About The Position

This position is onsite. Looking for an opportunity to support law enforcement while utilizing your administrative and customer service skills? If you enjoy working in a fast-paced office environment, providing exceptional service to the public, and keeping operations organized and running smoothly, this position within the Sheriff's Office may be the perfect fit.

Requirements

• Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.
• Have had at least six (6) months of full‑time clerical work experience.
• Pass the total examination, including the employment medical, established for this classification.
• Successfully complete the six month probationary period.
• When employed in the Sheriff’s Office, must submit to immunizations as required, as well as to tuberculin skin tests or chest x‑rays at County expense.
• Ability to communicate to accurately convey information, using tact and diplomacy.

Nice To Haves

• Coursework, training, and/or experience in office support methods and technology.
• Ability to communicate with the public in a clear, polite, and courteous manner.
• Reasonable knowledge of grammar, spelling, punctuation, and arithmetic.
• Reasonable ability to follow oral and written instructions.
• Reasonable ability to write legibly.
• Reasonable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
• Reasonable ability to make routine decisions in accordance with departmental policies and procedures.
• Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

• Serve as the first point of contact for the public and Sheriff's Office employees, providing professional and courteous customer service.
• Perform a variety of administrative and clerical duties in support of multiple Sheriff's Office divisions.
• Utilize Microsoft Office and department-specific software to enter, retrieve, update, and maintain confidential records.
• Review documents and data for accuracy, identify errors or omissions, and make corrections to ensure complete and accurate records.
• Prepare correspondence, memos, emails, labels, envelopes, and other professional documents.
• Maintain divisional files and records in accordance with established procedures.
• Exercise sound judgment when handling routine office matters and appropriately respond to unusual situations or deviations from standard practices.
• Use Countywide and Sheriff's Office software applications to complete daily assignments efficiently and accurately.
• Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications.
• Refers clients and forwards messages to proper parties.
• Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information.
• Confers with division personnel as needed to provide complete responses.
• Composes and types general letters and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
• Inputs text and data to computer database forms using correct printed source documents or scanned bar code information.
• Provides in-depth information about programs and services available through the Sheriff's Office, referring as needed to updated reference documents and fee listings.
• May scan and use bar code information to locate and track documents on the computer.
• Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
• Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
• Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
• Sorts, opens, and distributes in-coming mail and departmental materials.
• Files various reports, documents, correspondence, etc., following standardized office procedures.
• Operates various office machines such as fax, computer printers, and duplicating equipment.
• Utilizes current Countywide and/or department specific software to complete assignments.
• May orient new personnel.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunity to do meaningful work that matters
• Stable career with opportunities to gain experience supporting multiple divisions within one of the region's largest Sheriff's Offices.
• Professional development
• Generous education assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED