Office Support Clerk Senior - Prosecutor's Office

Oakland County•Pontiac, MI

4d•Onsite

About The Position

This position is onsite full time. Are you someone who enjoys being the go-to resource for both customers and colleagues while keeping operations organized and running smoothly? In this role, you'll combine strong customer service, administrative expertise, and attention to detail to support departmental operations. Whether you're assisting the public, managing records, maintaining data accuracy, or supporting specialized departmental functions, you'll play a key role in delivering efficient and professional service.

Requirements

Be a high school graduate OR have a certificate of successful completion of the General Educational Development (GED) Test.
Have had at least two (2) years of full‑time clerical work experience.

Nice To Haves

Thorough ability to communicate in a clear, polite, and courteous manner.
Coursework, training, and/or experience in office support methods and technology.
Considerable knowledge of grammar, spelling, punctuation, and arithmetic.
Considerable ability to follow oral and written instructions.
Considerable skill and ability in operating a variety of office machines such photocopiers, computer printers and fax machines.
Considerable ability to make routine decisions in accordance with departmental policies and procedures.
Considerable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

Responsibilities

Serve as a primary point of contact for customers, providing information and assistance with professionalism, tact, and diplomacy
Receive, review, process, and maintain a high volume of paper and electronic records while ensuring accuracy and completeness
Search, retrieve, enter, verify, and update information within department databases and software systems
Identify discrepancies, errors, or missing information and take appropriate action to resolve issues
Prepare documents, correspondence, reports, and other materials using Microsoft Office and department-specific software
Provide administrative and operational support to an individual unit or department, often serving as a key resource for daily operations
Exercise independent judgment to address routine challenges and escalate complex issues when appropriate
Utilize countywide and department-specific technology to support efficient service delivery
When assigned to Information Technology, assist with receiving, inventorying, distributing, tracking, and preparing equipment for reuse, recycling, or auction
Greets, registers, and assists the public in filling out forms, questionnaires, and applications.
Refers clients and forwards messages to proper parties.
Provides in-depth information about the programs and services available through the department, referring as needed to updated reference documents and fee listings.
Responds to various public inquiries and complaints by phone and in person, using knowledge of the computer system and traditional paper files to research and retrieve information.
Confers with co-workers as needed to provide complete responses.
Composes and types general letters and memoranda from rough drafts, forms, or general instructions, involving the assembly of data from computer and paper file or record sources.
Initiates and completes documents for formal approval, according to department procedures.
Exercises judgement to determine if requesting individuals are authorized to receive certain types of information.
Inputs text, data, and codes into computer database using correct printed source documents or scanned bar code information.
Reviews information for accuracy and corrects as required.
Conducts research when forms are incomplete, or data is unclear, and updates the information accordingly.
Sorts, opens, and distributes in‑coming mail and departmental materials.
Receives and inventories equipment and supplies, updating inventory tracking databases, and producing identification tags as required.
Delivers equipment to the appropriate party as required.
Scan and use bar code information to locate and track documents on the computer.
Schedules appointments or interviews by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.
Reviews and keeps an updated copy of reference listings of personnel and services available for referral.
Addresses various forms, envelopes, packages, etc., using a personal computer and printer.
Files various reports, documents, correspondence, etc., following standardized office procedures.
Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.
Utilizes current Countywide and/or department specific software to complete assignments.
Orients, trains, checks, and assigns work to student and office support personnel.