Office Support Assistant II

Milwaukee County•Milwaukee, WI

5d•$15 - $23•Onsite

About The Position

Milwaukee County is seeking authentic individuals to join their team and make a difference in the community. Milwaukee County oversees a wide range of operations including Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and the Zoo. They also serve Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. The county is committed to serving the cultural, human, recreational, and social needs of the community and offers a competitive benefit package. This specific role is within the Department of Health and Human Services - Child Support, focusing on maintaining the KIDS database, processing legal documents, and providing clerical support to ensure compliance with regulations and efficient service delivery to families.

Requirements

Possession of a High School Diploma or GED equivalent
Current resident of the State of Wisconsin
At least one (1) year of full-time office clerical experience
Basic knowledge of all related computer and software applications, such as word processing and spreadsheets

Nice To Haves

Knowledge of modern office methods, spelling, grammar, and punctuation.
Using various office machines
Customer service with contact skills over the telephone and in person.
Basic data entry skills with a high rate of accuracy
Written and oral communication skills
Organizational skills
Ability to follow oral/written instructions.
Maintain records, files, and store items according to file codes or classifications.
Perform basic math computations
Work effectively and harmoniously with others.

Responsibilities

Review new cases for correctness.
Query various databases and update KIDS and On Base data systems accordingly.
Enter and update incoming and outgoing process documents on the KIDS, On Base and E filing systems.
Create and update excel data sheets to track incoming and outgoing documents for service.
Serve participants with their legal documents in the office.
Review existing hard copy files to ensure essential documents have been scanned into OnBase electronic filing system.
Scan files that have not been uploaded to OnBase.
Assemble informational packets for mailing and distribution to participants.
Mail and fax various documents to vendors, attorneys, participants and other agencies.
Perform other duties as may be assigned.