Office Supervisor

Amentum•New York, NY

1d•$90,000 - $100,000•Onsite

About The Position

Amentum is seeking a dedicated and detail-oriented Office Supervisor to oversee day-to-day operations and facilities management for multiple commercial office buildings across New York City and the surrounding boroughs, including a high-profile corporate headquarters. The Office Supervisor will lead a team of six employees and play a key role in ensuring seamless building operations, exceptional workplace experience, and consistent service delivery to meet client expectations. Typical office hours are 8:30am-5:00pm, Monday through Friday.

Requirements

Bachelor's degree in Facilities Management, Business Administration, or a related field.
A minimum of 5 years of experience in office/facilities management, with at least 3 years in a supervisory role.
Working knowledge of facilities management, building systems, and maintenance operations.
Proficiency in using Computerized Maintenance Management Systems (CMMS) for managing work orders and reporting.
Experience with Microsoft Office programs such as Excel, Word, PowerPoint, and Outlook.
Experience in managing subcontractors/service providers.
Familiarity with NYC building regulations, compliance standards, and OSHA safety requirements.
Strong leadership, communication, and organizational skills with a commitment to excellent customer service.
Ability to multitask in a fast-paced environment and oversee multiple locations effectively.
Strong problem-solving skills and the ability to adapt to changing needs and priorities.
Ability to travel across all assigned locations in NYC and surrounding boroughs (Manhattan, Queens, and Brooklyn).

Nice To Haves

Maximo experience is a plus.
Familiarity with Integrated Facilities Management (IFM) practices.
Prior experience in corporate workplace environments or commercial office buildings.
Basic knowledge of carpentry, electrical troubleshooting, and general building systems maintenance.

Responsibilities

Provide leadership, guidance, and mentorship to Facility Coordinators and General Maintenance Technicians/Porters.
Manage staffing schedules, assign tasks, and conduct regular team meetings to ensure alignment to goals and priorities.
Conduct performance evaluations and provide ongoing training/development to foster a high-performing team.
Ensure adherence to safety guidelines, company procedures, and client policies across all properties.
Oversee facilities operations at multiple locations to ensure smooth day-to-day functionality including interaction with landlords.
Manage and coordinate with service providers for maintenance, repairs, and other services required across the properties.
Provide quality assurance by inspecting work completed by facilities team members and service providers.
Monitor and manage work order requests in the Computerized Maintenance Management System (CMMS), ensuring timely updates and accurate record-keeping.
Coordinate after-hours janitorial requests, service provider PMs, and repair activities across the portfolio as needed.
Deliver “white glove” service and maintain a professional, service-oriented presence across all sites.
Promptly address client requests to maintain a high level of satisfaction and occupant experience.
Act as a liaison between client, building management, and the facilities team.
Ensure incident reporting, service logs, and maintenance documentation are accurate and up-to-date.
Review contractor service reports and invoices, ensuring completion of work and accuracy in cost reporting.
Create routine reports and metrics to track operational performance and identify areas for improvement.
Assist in budget tracking and procurement processes for maintenance and supplies, including reviewing and approving invoices.
Provide coverage and hands-on assistance during high-demand periods, delivering excellence in event setups, deliveries, etc.
Support team efforts in facility inspections, maintenance checks, and preventive upkeep to ensure the optimal condition of all spaces.
Ensure all work complies with NYC building codes, OSHA regulations, and client-established standards.
Enforce safety protocols and identify/address unsafe site conditions.
Organize safety training, certifications, and inspections for team members.