Office Supervisor -Houston, TX

Agile People and Payroll LLC•Houston, TX

2d•Onsite

About The Position

The Office Supervisor is responsible for the day-to-day operations of an assigned Agility Cares Access Center. This role ensures that staff provide high-quality customer service and enrollment assistance for the Affordable Care Act (ACA), Medicaid, CHIP, and other health and community resources. The Manager oversees staff performance, center budgets, and ensures compliance with all organizational and regulatory requirements.

Requirements

Associate’s degree (or combination of education and relevant experience in lieu of experience).
Knowledge of ACA marketplace enrollment, Medicaid, and CHIP programs.
Strong leadership and team management skills.
Ability to manager budgets and monitor financial reports.
Excellent communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office Suite and enrollment software.
Bilingual English/Spanish Required.
Minimum of 3 years of supervisory experience in healthcare enrollment, social services, or community programs.

Responsibilities

Oversee daily operations of the assigned Access Center to ensure efficient service delivery.
Manage scheduling, workflow, and resource allocation for center staff.
Ensure all enrollment activities meet ACA, Medicaid, CHIP, and other program requirements.
Maintain a welcoming and professional environment for community members.
Supervise, train, and evaluate Access Center staff.
Provide ongoing coaching and professional development opportunities.
Foster teamwork, accountability, and a results-oriented culture.
Manage the center’s operating budget and track all expenses.
Ensure compliance with federal, state, and organizational policies, including HIPAA and ACA guidelines
Maintain accurate records and submit required reports to the Access Center Director.
Build relationships with local organizations and community partners to expand available resources.
Promote Access Center services through outreach and events in the local area.
Track and report enrollment numbers, outreach efforts, and other key performance metrics.
Implement strategies to meet or exceed center goals.