Office Supervisor - Air Cargo (IAH)

Jobs At Air General•Humble, TX

7d•Onsite

About The Position

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office Supervisor at our airport station located at George Bush Intercontinental Airport (IAH) in Houston, TX. The role requires proven leadership skills, customer service, and Air Cargo experience, preferably both international and domestic. The Office Supervisor must be able to work in the cargo operation on behalf of the airlines contracted with, and work with the station manager to oversee the day-to-day operational needs to lead employees to achieve successful performance. Air General promotes a diverse and inclusive culture where employees feel valued and respected, and are encouraged to contribute their unique perspectives.

Requirements

High school diploma or GED required
2 years of continuous office experience
2 years of Supervisor experience
Must be able to obtain a valid airport SIDA badge
Must be at least 18 years of age
Must have a valid and unexpired US Driver’s license
Must be able to lift up to 70 lbs.
PC proficiency (MS Office applications).
Must be able to clearly understand and communicate in English when performing essential job functions
Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens
Be available to work varied shifts, including nights, weekends, and holidays
Ability to handle stress in a fast-paced, high-noise environment, and meet deadlines

Nice To Haves

college degree preferred or equivalent industry experience
Air Cargo experience, preferably both international and domestic

Responsibilities

Prepare statistics and reports, as required by customer and managers, and distribute to all relevant parties.
Maintain logs, files, and statistics as required.
Provide details about shipments or handling incidents, which may result in future claims.
Keep track of ULD stock, inventory reports, and send appropriate messages as required.
Liaise closely with Top Airline Account Coordinators.
Conduct spot checks on all office related performance.
Ensure DRP entries are correct.
Review staff performance and provide OJT as necessary.
Ensure all customers are provided with information concerning the status of their shipments.
Review and handle all messages requiring immediate responses or special handling.
Liaise with manager as required.
Ensure customer funds are deposited regularly, in accordance with customer requirements.
Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
Ensure all safety standards are adhered to and all security procedures are complied with.
Check daily briefings and ensure all staff are briefed.
Perform any other duties as directed by the managers.