Office Supervisor - Surgery

University of Maryland Faculty Physicians•Baltimore, MD

About The Position

Coordinates and directs administrative support for the office. May support management with advanced administrative support. Performs a variety of administrative/supervisory duties, such as assigning work to other clerical employees, interpreting policies, and maintaining reports to ensure the smooth daily operations of the office. Requires a thorough working knowledge of company policies and practices. Exhibits professionalism and trustworthiness, and handle confidential and sensitive information; and other duties as assigned.

Requirements

Bachelor's degree from four-year college or university
Three to five years related experience and/or training; or equivalent combination of education and experience
Accurate typing and data entry skills
Excellent organization skills
Working knowledge of software used by department
Advanced proficiency in MS Office (Word/Excel/PowerPoint/Outlook) is a must.
Working knowledge of internet research tools
Excellent interpersonal skills
Knowledge of general customer service practices
Attention to details
Self-starter and ability to work independently in a dynamic and rapid changing environment

Responsibilities

Oversees and creates daily office operations to ensure and create efficient productive operation.
Assists in developing and implementing short-and long-term work plans and objectives for clerical functions.
Assists in understanding/implementing clinic policies and procedures.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
Ensures that office is staffed appropriately.
Helps establish deadlines for work assignment and completion.
Identifies, analyzes, and resolves work problems in a timely manner to ensure that issues do not escalate and/or disrupt office operation.
Assists in the recruiting, hiring, orientation, development, and evaluation of clerical staff.
Oversees office payroll and leave records to insure compliance with all FPI policies and procedures and compliance with state and federal guidelines.