Office Supervisor-Orthopedic Office

Trinity Health

1d•$22 - $31•Onsite

About The Position

The Office Supervisor-Orthopedic Office is responsible for the management of front desk staff, leading projects to improve patient workflows and collaboration, and providing data support for department initiatives. This role ensures patient confidentiality and adherence to HIPAA regulations, works cooperatively with team members, and communicates effectively with all stakeholders. The supervisor is also responsible for overseeing charge capture, managing Kronos (scheduling, PTO requests), and conducting orientation and training for front office staff. They must be proficient in all front desk functions to provide coverage during staff absences and monitor the work of the front desk team to ensure accurate and efficient completion of referrals, testing scheduling, prior authorizations, and surgery scheduling. Other duties as assigned will ensure the smooth operation of non-clinical front and back office roles.

Requirements

Associates Degree or higher preferred
Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred
Effective written and verbal communication skills
Demonstrated attention to detail, organization & effective time management
Ability to work independently with little supervision
Solid judgment to escalate issues appropriately
Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
Advanced knowledge of Microsoft Office, related computer programs & general office machines
Strong written and oral communication skills.
Strong interpersonal, motivational and conflict resolution skills.
Strong participatory management, team building and administrative skills.
Broad based knowledge of related regulatory compliance requirements.

Responsibilities

Front desk staff report to this position who then reports to Practice Manager.
Management of staff schedules
Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments
Provide reporting and data support for department initiatives
Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
Work cooperatively with all team members to ensure quality service at all times.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
Perform mandatory in-service training.
Maintain a clean and safe work environment.
Oversee the charge capture champions with daily revenue review with TogetherCare implementation
Kronos responsibility, including scheduling, reviewing PTO requests, etc.
In charge of orientation and training for front office staff.
huddles/team meetings as needed.
Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.