Office Staff

CUMBERLAND FAMILY MEDICAL CENTER IN•Frankfort, KY

11d•Onsite

About The Position

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. Family Care of the Bluegrass - East is a patient-centered primary care clinic dedicated to delivering compassionate, high-quality healthcare to individuals and families in our community. We pride ourselves on creating a welcoming and supportive environment for patients and staff alike. We are seeking a friendly, organized, and dependable professional to join our front office team and be the welcoming face of our clinic. The office staff is the first point of contact for patients and visitors and plays a vital role in ensuring a positive experience. This position is responsible for managing front desk operations including greeting patients, scheduling appointments, verifying insurance, collecting co-pays, and assisting with administrative duties. The ideal candidate will be professional, organized, and customer service-oriented, with a strong ability to multitask in a busy clinical setting.

Requirements

High School Diploma/GED
keyboarding
oral and written communication

Nice To Haves

Experience preferred

Responsibilities

Greet all patients and visitors cheerfully.
Answer telephone, triage calls, and maintain records of exam.
Schedule appointments and referrals to other providers.
Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
Complete encounter form upon arrival and checking (electronic and/or paper).
Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
Maintain neat, clean, and professional work area.
Maintain established department policies.
Assist in care and maintenance of department equipment and supplies.
Other duties as assigned.