Office Staff

Family Medical Centers•Albany, KY

3d•Onsite

About The Position

Cumberland Family Medical Center (CFMC) operates a Federally Qualified Health Center (FQHC) offering a wide range of health and social services at multiple sites throughout Kentucky. We seek employees who support our mission and who actively contribute to our service-driven environment by enhancing the patient experience and improve productivity. CFMC offers compassionate care, uncompromising service and clinical excellence. We offer a collaborative environment with excellent benefits, wage/salary commensurate with experience and relevant work experience. The office staff team is an essential part of creating a welcoming and positive experience for every patient who walks through our doors. We are seeking a friendly, organized, and dependable office staff team member to join Albany Family Medical Center - Downtown and serve as one of the first points of contact for our patients. In this role, you will help ensure the office operates smoothly by assisting patients with check-in and check-out, scheduling appointments, answering phones, verifying information, and providing exceptional customer service. The ideal candidate is compassionate, professional, detail-oriented, and comfortable working in a fast-paced healthcare environment while maintaining patient confidentiality and treating every patient with respect.

Requirements

High School Diploma/GED
keyboarding
oral and written communication
patient confidentiality
treating every patient with respect

Nice To Haves

Experience preferred

Responsibilities

Greet all patients and visitors cheerfully.
Answer telephone, triage calls, and maintain records of exam.
Schedule appointments and referrals to other providers.
Register patients, help with the completion of necessary forms, and direct to the appropriate staff person, if needed.
Complete encounter form upon arrival and checking (electronic and/or paper).
Assist Physician, Nurse Practitioners, Clinical Assistants, and Office Manager as requested.
Maintain neat, clean, and professional work area.
Maintain established department policies.
Assist in care and maintenance of department equipment and supplies.
Other duties as assigned.