Office Specialist

State of Nebraska•Lincoln, NE

8d•Onsite

About The Position

The work we do matters! This position is with the Health & Human Services - Agency 25, specifically within the RCA unit. The RCA unit works with clients, providers, attorneys, insurers, and others to reduce the cost of Medicaid to citizens of the State of Nebraska, ensuring members get needed healthcare and support. This is achieved through four programs: Coordination of Benefits (COB), Estate Recovery (ER), Health Insurance Premium Payment Program (HIPP), and Third Party Liability/Casualty (TPL). The team is committed to improving efficiencies and tackling goals that support the Nebraska Medicaid mission to help people live better lives.

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Nice To Haves

Familiarity with insurance claim practices and processes.
Familiarity with Accident and injury claims and law firm protocol or collections processes.
Able to apply knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems.
Complete assignments involving related steps, processes, and methods requiring selection of correct process from several options/choices.
Use good judgment in applying and locating directives to specific cases.
Attention to detail to ensure procedures are followed correctly and work is completed timely.

Responsibilities

Support activities of the unit through examining and processing forms, applications, documents, and reports, calculating associated fees or other billings, and responding to requests and inquiries related to agency program-administrative processes and operations.
Entering information from lawyers, insurance companies, clients, caseworkers and other internal and external sources to create case files.
Screen documents against set requirements, comparing them with established references and guidelines, and verify their accuracy and completeness; discusses problems or deficiencies to provide information or explain regulations and requirements or to provide the supervisor or other employees with information.
Searches/identifies and summarizes pertinent data from statistical, financial, work activity, administrative, and/or program records; creates forms, documents, textual-numerical-graphic material, to assist others in collecting and presenting information for decision-making.
Prepares packets of information/material related to agency activities, actions, or requests for distribution to the public, customers, clients, vendors, agency representatives, or contractors.