Office Specialist

State of Nebraska•Lincoln, NE

5d•Onsite

About The Position

The Department of Health and Human Services is seeking a motivated individual to join our Children and Family Services (CFS) Central Registry and fill the role of an Office Specialist. The successful candidate will be a self-starter, detail oriented, have a high personal standard of integrity, and share in our mission of Helping People Live Better Lives. As the Office Specialist on the CFS Central Registry Team, will complete Central Registry background checks, answer phone calls and emails related to the Central Registry portal and processing, and perform tasks that support the program and administration. Other tasks may include completing name changes in our database based on court orders, print and mail Central Registry correspondence, pull information from our database for reports or file requests.

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
Knowledge of the practices, procedures, and equipment used in secretarial/clerical support operations
Knowledge of record keeping practices and database management
Knowledge of administrative reporting formats
Knowledge of customer service processes and principles
Knowledge of the program-administrative policies and guidelines
Knowledge of specialized processes and terminology associated with assigned work
Knowledge of grammar, punctuation, spelling, and composition for general business and specialized purposes
Knowledge of word and data processing software
Ability to communicate in person and by telephone, email, and correspondence to exchange information and ideas
Ability to interact effectively with persons of diverse backgrounds
Ability to summarize technical data and results of research and tracking activities into reports
Ability to prepare, proofread, and correct errors in information, documents, reports
Ability to understand and apply instructions and program-administrative policies and directives
Ability to implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities
Ability to learn the organizational structure, mission, and activities of the employing agency
Ability to learn agency policies and procedures pertinent to the work assigned
Ability to maintain confidentiality
Ability to maintain accurate records and documentation

Nice To Haves

At least one year of customer service experience
Experience with NFOCUS
Experience with OnBase
Experience with Microsoft Excel
Experience with Microsoft Word
Internal and external customer service experience
Knowledge of Children and Family Services
Knowledge related to the Adult and Child abuse and neglect Central Registry

Responsibilities

Complete Central Registry background checks
Answer phone calls and emails related to the Central Registry portal and processing
Perform tasks that support the program and administration
Complete name changes in our database based on court orders
Print and mail Central Registry correspondence
Pull information from our database for reports or file requests