Office Specialist - Domestic Relations Office

Travis County • Texas, TX

6d • Onsite

About The Position

Acts as primary customer contact for public in call center. Responds to technical computer system and/or administrative questions and ensures accurate documentation in computer system. Answers general questions about the department, its functions and activities, and its interrelationships with County departments and outside agencies. Refers individuals to appropriate persons, departments, or agencies. Maintains effective document, file, and record retrieval systems. Maintains accountability for paper and electronic files. Creates, compiles, retrieves and disseminates information using computer and paper files. May be responsible for record storage. May maintain records and files for microfilming. May be responsible for scanning documents and managing indexed files. May serve as timekeeper. Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures. Performs research and analysis in furtherance of program and department goals. Gathers information and statistical data. This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience, specialized knowledge and responsibility.

Requirements

• High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
• Knowledge of modern office/clerical practices, procedures, and methods.
• Knowledge of policies, practices, procedures and terminology of assigned function.
• Knowledge of file management and techniques.
• Knowledge of principles and procedures of record keeping.
• Knowledge of customer service etiquette.
• Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Knowledge of business English, spelling and arithmetic, letter writing, grammar and punctuation and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
• Skill in conducting research and presenting information.
• Skill in processing financial reports, including receipts, claims, disbursements, travel, purchasing and mileage submittals.
• Skill in performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Skill in operating a variety of modern office equipment, including a computer.
• Skill in both verbal and written communication.
• Ability to compile data and write clear and comprehensive reports.
• Ability to understand and carry out verbal and written directions.
• Ability to perform multitasking.
• Ability to create effective filing systems, and retrieve and disseminate information.
• Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Nice To Haves

• Bilingual Preferred

Responsibilities

• Responds to customer requests in person, by mail, email, and by telephone, based upon the application of established rules and regulations.
• Provides technical advice and assistance regarding documents required for all types of transactions.
• Takes initial steps to resolve and/or resolves questions and complaints.
• Ensures departmental policies and procedures are followed and statutory requirements are met.
• Analyzes, resolves and documents difficult problems by using appropriate and defined methods.
• Authorizes exceptions to policy within defined limits and response time subject to demand for immediate service.
• Reports to and advises customers, representatives of other counties, law enforcement agencies and businesses.
• Documents actions taken in response to all inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED