Office Specialist - Outpatient Rehab (PT/OT/SLP), High Point

Advocate Health • Thomasville, NC

1d • $21 - $31

About The Position

The Office Specialist supports the day-to-day operations of a busy outpatient rehabilitation clinic serving primarily pediatric patients and their families. The role creates a welcoming experience while handling front-desk, scheduling, insurance, billing, records, and general office coordination tasks for physical therapy, occupational therapy, and speech-language pathology services.

The schedule is Monday through Thursday from 9:30 a.m. to 7:00 p.m. with a one-hour lunch, and Friday from 8:00 a.m. to 2:30 p.m. with a 30-minute lunch. Saturday hours from 8:00 a.m. to noon are optional, with the option of comp hours or additional hours. The employee may rarely flex within the same building to another adult-patient check-in desk. The clinic is closed on major holidays.

Requirements

• High school diploma or GED in General Studies.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Strong customer service skills.
• Skilled in operating routine office equipment.

Responsibilities

• Check patients in and out, primarily pediatric patients.
• Schedule return appointments for PT/OT/SLP services.
• Coordinate general office functions, including bookkeeping, copying, faxing, mailing, filing, and maintaining the office calendar.
• Greet patients, families, and visitors and assist them as needed; interact courteously and respectfully in person and by telephone.
• Screen and route telephone calls professionally and accurately.
• Provide clerical support, including typing, copying, faxing, handling mail, and creating announcements, memos, and letters; prioritize work according to workload and customer needs.
• Maintain patient schedules by making reminder calls, contacting patients who miss appointments, rescheduling cancellations, and filling open appointment times.
• Receive new-patient referrals and ensure information is available for insurance pre-certification.
• Verify insurance information and obtain pre-certification authorization through appropriate software, payer websites, or voice verification.
• Apply the Credit and Collection Policy, collect applicable co-pays, enter patient charges, complete daily reconciliation, and monitor collections as needed.
• Maintain filing systems and patient files, and copy medical records as assigned.
• Maintain confidentiality of patient, visitor, staff, and organizational information.
• Track inventory of office equipment and supplies.
• Represent and promote the department professionally; assist with mail pickup and delivery and provide backup to other staff as needed.
• Attend assigned meetings and prepare and distribute minutes as required.
• Participate in required in-services and training sessions, maintain professional working relationships, and follow department rules.
• Perform other duties as assigned by management.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible work, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED