Office Specialist - Western Nebraska Veterans' Home Scottsbluff

State of Nebraska•Scottsbluff, NE

4d•Onsite

About The Position

This position performs a variety of detailed, time-consuming technical support activities to assist multiple departments with detailed portions of program, technical, and administrative operations. It also performs moderately complex clerical/secretarial support of a generalized or specialized nature. The work is performed in accordance with clear, applicable guidelines relative to Nebraska Department of Veterans’ Affairs program-administrative functions. The position requires the ability to apply knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems. Assignments involve related steps, processes, and methods which require selection from a limited number of options/choices. Some judgment is applied in locating, selecting, and applying these directives to specific cases, but there is limited latitude for the use of initiative and discretion in resolving issues. The position requires knowledge of technical terminology and special software programs (e.g. WorkDay, Kronos) to perform duties and assures procedures are followed correctly and work is completed timely. Performs related work as required.

Requirements

Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency.
Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.
Must be at least 18 years of age.
A pre-employment background check and drug screen are also required.
Knowledge of the practices, procedures, and equipment used in secretarial/clerical support operations.
Knowledge of record keeping practices and database management.
Knowledge of administrative reporting formats.
Knowledge of customer service processes and principles.
Knowledge of the program-administrative policies and guidelines.
Knowledge of specialized processes and terminology associated with assigned work.
Knowledge of grammar, punctuation, spelling, and composition for general business and specialized purposes.
Knowledge of word and data processing software.
Ability to communicate in person and by telephone, email, and correspondence to exchange information and ideas.
Ability to interact effectively with persons of diverse backgrounds.
Ability to summarize technical data and results of research and tracking activities into reports.
Ability to prepare, proofread, and correct errors in information, documents, reports.
Ability to understand and apply instructions and program-administrative policies and directives.
Ability to implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities.
Ability to learn the organizational structure, mission, and activities of the employing agency.
Ability to learn agency policies and procedures pertinent to the work assigned.
Ability to maintain confidentiality.
Ability to maintain accurate records and documentation.

Nice To Haves

Knowledge of technical terminology and special software programs (e.g. WorkDay, Kronos)

Responsibilities

Perform a variety of detailed, time-consuming technical support activities to assist multiple departments with detailed portions of program, technical, and administrative operations.
Perform moderately complex clerical/secretarial support of a generalized or specialized nature.
Apply knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems.
Locate, select, and apply directives to specific cases.
Use judgment in applying directives to specific cases.
Assure procedures are followed correctly and work is completed timely.
Perform related work as required.