Office Specialist - Early College

College of Eastern Idaho•Idaho Falls, ID

6d•Onsite

About The Position

The Early College Office at College of Eastern Idaho is seeking a friendly, organized, service-oriented Office Specialist to support the office and provide a positive first college experience for high school students. This part-time position works 19.5 hours per week and provides front-line customer support along with a range of customer service and office support functions. The schedule is Tuesday through Thursday from 1:00–5:00 p.m. and Friday from 8:30 a.m.–5:00 p.m. The role involves phone and email correspondence, record maintenance, data entry, and general office duties. The Office Specialist works with a team focused on providing access and opportunities to Eastern Idaho high school students, supporting staff and students while maintaining professionalism, accuracy, and FERPA-compliant records. On-site work and regular predictable attendance are essential. Occasional work at events and tasks outside regular working hours may be required.

Requirements

Excellent and professional telephone etiquette.
Demonstrated excellence in written and verbal communication skills.
Experience working with individuals and groups with diverse needs, backgrounds, and circumstances.
Proficiency with office software programs such as Word and Excel.
Demonstrated dependability, reliability, and adaptability in a professional setting.
Aptitude for learning systems and creating organization.
Ability to work independently with minimal supervision.
Experience using electronic filing systems.
Must reside in Idaho.
Regular predictable attendance and on-site work are essential.
Successful completion of a criminal background investigation; a credit and/or motor vehicle background investigation may also be required depending on the position.

Nice To Haves

Associate degree or technical certificate.
Experience working in a community college or educational setting.
Experience working with dual credit programs or dual credit students.
Bilingual in Spanish.

Responsibilities

Perform a wide range of office support functions, using independent judgment to apply established policies and procedures.
Provide outstanding customer service to students, faculty, staff, and visitors, creating a friendly and welcoming atmosphere.
Communicate by telephone and email with students, parents, and other customers; handle inbound and outbound calls.
Assist Early College full-time staff with student follow-up as needed.
Assist the Early College Director with projects and tasks as needed.
Track compliance for assigned aspects of program management and prepare reports for the Director.
Refer students and customers to appropriate staff or resources.
Follow established procedures and practices and maintain records in accordance with FERPA requirements.
Maintain knowledge of Early College program procedures and requirements and communicate information professionally and accurately.
Help maintain digital student records and convert archived documents into digital formats.
Perform data entry and general office duties.
Provide office coverage when full-time team members visit high schools or attend events.
Oversee incoming and outgoing mail.
Order office supplies.
Schedule appointments, services, and meetings under the direction of the department supervisor.
Assist department staff with event planning and coordination as needed.
Perform other job-related duties as assigned.