Office Specialist - Well-Being Center
About The Position
Office Specialists at the Well-Being Center support the Employee Assistance Program (EAP), Mindfulness Program, and Provider Well-Being. They answer the Well-Being Connection and incoming emails, provide associates, providers, and leaders with appropriate well-being resource information, connect callers in distress with a clinician, and register, schedule, and check in appointments for Well-Being Center services. The role provides administrative assistance to department operations, including patient registration, data entry of patient information, and insurance verification. The Office Specialist answers and appropriately directs telephone calls and greets customers and patients. Responsibilities require a focus on safety, quality, and efficiency as part of a High Reliability Organization. The job profile is not exhaustive and may change. The primary schedule is 10:30 a.m.–7:00 p.m., Monday through Friday, with three days in the office and two days remote. The position is scheduled for 40 hours per week.
Requirements
- High school diploma or GED.
- Demonstrated customer service and telephone skills.
- Knowledge of basic word processing and spreadsheet software.
- Knowledge of insurance, registration, or billing processes and medical terminology.
- 1–2 years of previous secretarial experience in health care or a medical office.
Responsibilities
- Answer the Well-Being Connection, incoming emails, and telephone calls; direct calls appropriately.
- Provide associates, providers, and leaders with appropriate well-being resource information.
- Connect callers who are in distress with a clinician.
- Register, schedule, and check in appointments for Well-Being Center services.
- Provide administrative assistance to department operations.
- Register patients and enter patient information.
- Confirm patient demographic information.
- Verify insurance.
- Collect co-pays.
- Educate patients about insurance and billing.
- Greet customers and patients.
- Provide great customer service.
- Perform job duties with a focus on safety, quality, and efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
