OFFICE SPECIALIST - Oncology

Meadville Medical Center•Meadville, PA

8d•Onsite

About The Position

The Office Specialist - Oncology will be responsible for greeting and interacting with patients, staff, and the public in person and over the telephone. This role involves scheduling various patient appointments, including laboratory, chemotherapy infusion, physician/APP, injections, and chemotherapy education. The specialist will also cross-train in Reception and Registration areas of the Oncology Institute, prepare daily schedules, and handle pre-registration and insurance verification. Additionally, the position requires relaying messages and information, processing and prioritizing tasks in a busy medical practice, and completing special projects. The role emphasizes strong communication skills, both verbal and written, with office staff regarding patient needs, and maintaining the confidentiality of all hospital records, staff, and patient activities. The specialist will also participate in student orientation and clinical experience, staff development and education, and assume personal responsibility for professional development and continuing education.

Requirements

Minimum high school education with advanced secretarial/medical training.
Minimum two years of secretarial experience in healthcare of customer-oriented service industry.
Computer skills are required.
Verbal and written skills necessary to effectively communicate with various members of the health care team, other health care facilities, community health related organizations and various external parties.
BLS required.

Nice To Haves

Experience with Microsoft Office desirable.

Responsibilities

Greets and interacts with patients, staff and public in person and on the telephone.
Schedules patient Appointments to include laboratory, chemotherapy infusion, Physician/APP, injections, chemotherapy education and more.
Cross train in Reception and Registration areas of the Oncology Institute.
Prepares daily schedules, pre-registration and insurance verification components.
Relays messages and information to patients the hospital staff and other physician offices.
Ability to process and prioritize in a very busy medical practice setting.
Completes Special projects as designated.
Demonstrates appropriate oral communication skills with office staff regarding patient needs.
Demonstrates appropriate written communication skills.
Maintains confidentiality of all hospital records, staff and patient activities, verbally, written and via the computer.
Communicates in a positive manner.
Participates in the orientation and in the clinical experience of students.
Participates in Staff development and education.
Assumes personal responsibility for professional development and continuing education.