Office Specialist (Licensing)

State of Utah • Salt Lake City, UT

1d • Onsite

About The Position

The Utah Division of Professional Licensing (DOPL) is hiring a Licensing Specialist. In this role, your primary focus will be reviewing applications to evaluate applicant qualifications and independently determine licensing eligibility in alignment with state laws and regulations. This position may be eligible for telework after the training period. The schedule is Monday-Friday, 8 a.m. to 5 p.m. in our downtown Salt Lake City office. After successful training, you may be able to telework up to three days per week. In this dynamic role, you will navigate the unique requirements of various professions, meticulously reviewing applications for professional licenses.

Requirements

• The ability to train 100% in-person at our downtown Salt Lake City office for up to two months.
• At least 1 year of demonstrated professional experience reviewing applications to independently determine eligibility and evaluation of applicant information against established qualifications.
• 2+ years of experience in a public-facing customer service role.
• 2+ years of experience working in an office performing clerical duties.
• 2+ years of experience producing professional communications, such as letters and emails, and responding timely to written inquiries with clarity and accuracy.
• 1+ years working with Microsoft Word and Excel, and/or Google Drive, Docs, sheets.

Nice To Haves

• Experience reviewing criminal background information.
• Experience working in the public sector (federal, state, or local government) providing customer service.
• Experience referencing laws, rules, policies, and procedures.
• Experience in properly handling confidential information.
• Working with databases and inputting or managing data, ensuring accuracy.

Responsibilities

• Review, evaluate, and process license applications accurately and efficiently.
• Ensure compliance with all applicable laws, administrative rules, policies, and procedures.
• Review criminal history background information when necessary.
• Respond to inquiries from the public via phone, email, and in person.
• Provide clear and concise information regarding licensing requirements and processes.
• Maintain a comprehensive understanding of licensing laws, rules, and regulations.
• Stay up-to-date on industry trends and regulatory changes.
• Accurately enter and verify data into agency software systems.
• Draft clear and concise correspondence and other documents using proper grammar, spelling, and punctuation.
• Utilize strong computer skills to efficiently and effectively complete tasks.

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed