Office Specialist II - Customer Service - Return Utah

State of Utah Office of the Governor • Taylorsville, UT

1d • Hybrid

About The Position

The Utah Department of Public Safety (DPS) is seeking a motivated and highly skilled Office Specialist II to join our Driver License Division. The Return Utah program is a formal career re-entry program, designated for Utahns desiring to re-enter the workforce after a career break. Along with a state job and traditional on-the-job training, Return Utah roles provide 16 weeks of transitional support (similar to an internship), which included an office technology review, coaching, career development, mentorship and job market readiness training. To be eligible for this return-to-work opportunity candidates must have: A career break of one year or more at the time of application (unless the candidate is affiliated with the military in any way including as a military spouse/partner), OR Demonstrate underemployed at the time of application AND Have prior professional/life experience in a functional area of interest. This is a long term position, meaning employment continues after transitional support provided during the first 16 weeks of employment, after the completion of the Return Utah program. This position is hybrid; two in-office days per week will be required.

Requirements

• A career break of one year or more at the time of application (unless the candidate is affiliated with the military in any way including as a military spouse/partner)
• Demonstrate underemployed at the time of application
• Have prior professional/life experience in a functional area of interest
• Customer service experience
• Experience handling confidential and sensitive information
• Experience speaking clearly, concisely and effectively
• Experience listening to, and understanding, information and ideas as presented verbally
• Experience finding and gathering information or data
• Experience multi-tasking while maintaining a high level of accuracy
• Experience assisting people in a manner which shows sensitivity, tact, and professionalism

Responsibilities

• Provide customer service in a call center environment by responding to inbound phone calls.
• Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.
• Assist with questions which will range from very basic to very complex, including information about products and services the division provides.
• Have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
• Handle customer complaints and offer suitable solutions.
• Provide the public and others with information and assistance to complete forms and applications.

Benefits

• Affordable premiums for health, dental, vision benefits that begin on your first day of employment.
• 11 paid holidays
• Accruing sick and annual (vacation) leave.
• Job Stability
• Career Growth
• Meaningful Work
• Supportive Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed