Office Specialist I | Adult Services
About The Position
At North Valley, the Office Specialist helps create a welcoming and organized experience for every client who walks through our doors. By supporting daily operations, coordinating appointments, and assisting both clients and clinicians, you'll play an important role in keeping care accessible, efficient, and client-centered. The Office Specialist performs a variety of duties that include administrative and clinical tasks to ensure continuity of care for clients. The Office Specialist plans, organizes, and tracks services for clients and also performs administrative functions within the program.
Requirements
- CPR certification
- Valley de-escalation certification
Nice To Haves
- Previous office/administrative experience
Responsibilities
- Manages the client check-in process in a friendly and efficient manner; ensures that demographics are up to date in the electronic medical record system and that funding coverage is verified at each appointment
- Collects payments by accepting cash, check, or charge payments for client balances due or copayments
- Balances cash drawer, creates reconciled daily bank deposits
- Answers program phone calls to schedule appointments and answer questions as needed
- Coordinates with billing and insurance providers by sending renewal authorizations and concurrent reviews
- Inputs OQ scores and RANT assessment scores to online database
- Completes documentation on services provided
- Provides administrative support on assigned projects
- Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
- Communicates with internal and external multidisciplinary teams regarding clinical aspects of treatment
- Adheres to ethical and legal standards set by licensing boards and state regulations
- Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements
Benefits
- Tenure-based service increases
- Performance bonuses
- On-Demand Pay
- 15 days of accrued paid time off annually (increasing by one day with each year of service)
- 10 paid holidays
- 2 wellness days
- Paid parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Voluntary accident insurance
- Voluntary hospital indemnity insurance
- Voluntary critical illness insurance
- Voluntary financial protection insurance
- Pet insurance
- Basic Life Insurance at no cost
- Accidental Death & Dismemberment Insurance at no cost
- Long-Term Disability Insurance at no cost
- Health Savings & Reimbursement (Garner HRA) up to $2,000 for individuals and $4,000 for families
- Health Savings Account (HSA) with company match up to $900 for individuals and $1,800 for families
- 401(k) plan with company match up to 6% of annual salary
- Tuition reimbursement
- New licensure reimbursement
- Paid training
- Conference attendance
- Continuing education reimbursement
- Paid time for continuing education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
