Office Specialist - Front Desk (Main Street Clinic)

Davis Behavioral Health•Layton, UT

33d•Onsite

About The Position

Join Davis Behavioral Health as a Full Time Office Specialist - Front Desk at our Main Street Clinic in Layton, UT, and be part of a dynamic team dedicated to delivering outstanding customer service for our behavioral health clients. This onsite position offers a unique opportunity to become a Customer Service Expert, where your skills will foster a welcoming environment for patients seeking assistance. At a competitive pay rate of $18.25 per hour, you'll be contributing to a customer-centric culture that values problem-solving and empathy. Dive into a role that not only emphasizes excellence and safety but also allows you to grow professionally in a forward-thinking atmosphere. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, and Employee Discounts. As a pivotal team member, you'll help shape the patient experience and make a meaningful difference in the community. Apply today and elevate your career at Davis Behavioral Health!

Requirements

Minimum of two years providing exemplary customer service.
At least 18 years old.
Must pass a pre-employment criminal background check.
Must pass a pre-employment drug screening.
Adherence to federal drug laws, including restrictions on medical marijuana use.
Strong verbal communication skills.
Demonstrated professional customer service experience.
Ability to show compassion and respect to clients and their families.
Exceptional interpersonal skills to establish immediate rapport with clients.
Capacity to remain calm and professional in fast-paced or crisis situations.
Basic cash handling skills.
Proficiency in relevant software and tools.
Ability to work independently.
Ability to maintain client confidentiality.
Ability to foster effective working relationships.

Nice To Haves

Spanish speaking skills are a valuable bonus.

Responsibilities

Providing exemplary customer service to both clients and employees.
Efficiently gathering client and insurance information.
Requesting, collecting, and processing co-payments at the time of service.
Conveying all necessary details regarding client appointments while working within the electronic medical record system.
Ensuring compliance with HIPAA and other privacy laws.
Answering phones, screening calls, and relaying messages to the appropriate sources.
Monitoring the clinic lobby to ensure it remains safe, secure, and professional.
Being knowledgeable about the crisis system.
Managing group room scheduling.
Coordinating with other team members about appointments.
Performing various office operations to support the commitment to excellence and customer-centric care.