Office Specialist 2

State of Oregon•Oregon City, OR

1d•$3,515 - $4,738•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you passionate about engaging with families and communities? Are you committed to ensuring the well-being of others and offering them support? Would you enjoy working with a team that is dedicated to serving children, families, and communities? If so, we’d love to hear from you! Summary of Duties As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

Requirements

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.
Experience handing front desk responsibilities, ensuring efficient and professional interactions with guests and clients.
Experience organizing, prioritizing, and completing work accurately and consistently while maintaining attention to detail in a fast-paced or high-volume environment.
Experience clearly communicating program rules, regulations, and procedures to ensure understanding and compliance.
Experience using computers to process, enter, and verify detailed data with accuracy and efficiency.
Experience working with diverse populations, demonstrating cultural awareness, empathy, and adaptability in various interactions.
Demonstrated adaptability by seamlessly transitioning between a variety of tasks while efficiently supporting multiple work location branches.
Must possess a valid driver's license and acceptable driving record to use state vehicles.
This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

Nice To Haves

Trauma-informed approach that is essential to ensure a safe environment.

Responsibilities

Maintain lobby, answer phones, answer inquiries and explain rules and policies.
Distribute and issue parking permits (employees), issues cash vouchers, bus passes, fishing, parent milage and logs transactions (TRACS, OR-Kids).
Assist protective service staff with data entry into OR-Kids.
Research parent information, calls, mails letters and documents.
Maintain control records of information received, routed, assigned, or dispersed.
Processing of closed file requests from the public, agency, interagency, Department of Justice (DOJ); to include, but not limited to case copying, file closing, retention, and verification.
Audit agency files and process expunction orders as required by law.
Update and document all investigation inquires, and contacts made in tribal search record.