Office Services Specialist (VDHRN080)

Virginia Information Technologies Agency•Roanoke, VA

19h•Onsite

About The Position

Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Business department at the Roanoke City/Alleghany Health District. Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

Requirements

Knowledge of office principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment

Responsibilities

Performs routine office and administrative duties
Responds to inquiries and requests for information
May order supplies for office and maintain standard office supplies for assigned program or work unit
May coordinate and schedule meetings; record and transcribe meeting minutes
Prepares reports as requested
Prepares routine correspondence
Communicates office updates and important dates to assigned program areas or work unit
May route incoming mail/receipts/documents to appropriate staff/work units
Provides quality customer service
Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner
Assures files and forms are completed accurately
Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures
Develops and maintains office filing system
May assist with interpretation and/or translation if applicable
May be required to perform other duties as assigned.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies.
If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing.
You may be required to periodically come into your assigned office to attend meetings or training.