Office Services Manager

The Millennium Group•New York, NY

11d

About The Position

The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to achieve financial results, enhance customer satisfaction, and increase employee engagement.

Requirements

Management experience in multi-service environment
Effective customer relationship building skills
Effective written and verbal communication skills; proven analytical skills
Excellent planning, prioritization and organizational skills
Proven experience in high volume/fast paced environment
Ability to resolve issues without management supervision required
Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue
Computer proficiency in email environments, MS Word/Excel or similar program

Nice To Haves

Undergraduate degree preferred
Experience in Mail Services preferred

Responsibilities

Manages expenses, analyzes asset performance and expenditures
Meets regularly with customer contact and other member of the customer's management team
Recommends service enhancements based upon knowledge of customer's business strategy
Maximizes proprietary Quality Management utilization through service quality metrics reviews
Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking
Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity
Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
Oversees training and provides development opportunities
Effectively balances resources to maximize productivity and efficiency