Office Services Coordinator

BP&C•Springfield, MO

23h•Onsite

About The Position

The Office Services Coordinator acts as an ambassador for Clearbrook by cultivating an inviting and engaging environment for employees and external office visitors, as well as potential clients and customers reaching out by phone. The Office Services Coordinator will deliver exceptional customer service assistance in accordance with our company values, and support leadership with building management needs and vendor relationships.

Requirements

High School Diploma or equivalent.
3 Years of relevant facilities or office services-related experience.
1 Year of experience using a multi-line phone/console system.
Proficient in Microsoft Word, Excel, and Outlook.
Experienced in greeting and supporting guests and employees, using proper etiquette and professionalism
Team spirit, enthusiasm, and ability to cooperate with others to accomplish goals.
Keyboard skills, minimum 40 wpm
Strong verbal skills in speech and written communications.
Multitasking and prioritizing.
Dependability and ability to work under pressure.
Attention to detail.

Responsibilities

Oversee the day-to-day operations of the Springfield office.
Greets and directs internal and external visitors, providing resources and logistical support upon request.
Plans, budgets, and executes local office engagement events, including vendor coordination and internal communications.
Provides support for internal and external executive meetings & planning sessions, supporting catering, facilitation, and other logistical support as needed.
Monitors and supports access to building and office suite, registering visitors and providing badges to local employees as well as visitors to the broader office portfolio, in adherence to internal security protocols.
Coordinates the receipt and delivery of packages & vendor services in conjunction with building security.
Maintains office & breakroom supply stock, placing orders as needed and completing associated payables in a timely manner.
Leads and maintains internal communications outlets, such as SharePoint pages, VivaEngage (internal social media), email communications, Teams chat, etc.
Develops and reports on key performance metrics for the department.
Assists with tracking and completing service requests for all US office locations and remote employees.
Maintains local conference room calendars and ensures that conference rooms are equipped with facilities and technology resources, as requested by internal customers.
Maintains a well-organized and fully stocked office environment, resets conferencing rooms after use, and ensures all appliances, desks, and ancillary furniture are operational and in excellent condition.
Efficiently coordinates office space utilization, including administering Envoy software platform and client utilization.
Maintains strong working relationships and coordinates with contractors, suppliers, and property managers, including supporting contract negotiations and accounts payable procedures.
Participates in departmental initiatives to evaluate and improve national vendor relationships.
Supports and maintains the office Business Continuity Plan and Safety Committee, in cooperation with business unit leaders.
Provides additional support to and ensures the continuity of the department's essential functions (Mailroom and Reception).
Supports IT in provisioning and de-provisioning equipment and serves as a liaison to end users and the IT department when IT tickets need to be resolved.
Aids in troubleshooting IT issues as needed.
Assist with after-hour vendor visits, as needed.