Office Services Associate

Aston Carter•Somerville, MA

14h•Onsite

About The Position

The Office Services Associate supports daily office operations by managing mail, records, and general administrative tasks while serving as a key point of contact for internal and external inquiries. This role ensures accurate handling of documents and information, maintains organized records and inventory, and provides responsive customer service to help the office run smoothly and efficiently.

Requirements

Strong verbal and written communication skills to interact effectively with customers, employees, and other stakeholders.
Proven customer service skills with the ability to handle inquiries and routine complaints professionally.
Effective multi-tasking skills with the ability to manage several tasks and priorities simultaneously.
Strong interpersonal skills to work collaboratively with a variety of individuals.
Ability to work independently with minimal supervision and manage one’s time effectively.
Ability to keep information organized, accurate, and confidential.
Previous experience using computer applications such as Microsoft Word, Excel, and PowerPoint.
High school diploma or GED.
2–4 years of administrative or customer service–related experience.

Nice To Haves

Experience providing customer support in environments such as call centers or front-office settings.
Experience in administrative support roles involving records management and document handling.
Familiarity with Microsoft Office and other common office software tools for data entry, correspondence, and reporting.
Experience working in a mailroom or similar environment where sorting, distributing, and tracking mail and packages is required.

Responsibilities

Sort checks, maintain basic payroll-related records, and assist with inventory tracking to support accurate financial and operational processes.
Distribute incoming and outgoing mail and other materials to the appropriate departments and individuals in a timely and organized manner.
Communicate with customers, employees, and other individuals to answer questions, explain information clearly, and address routine complaints or concerns.
Answer telephones promptly, direct calls to the appropriate parties, and take accurate messages when necessary.
Compile, copy, sort, and file records of office activities, business transactions, and other documents to maintain complete and organized files.
Compute, record, and proofread data and other information, including records and reports, to ensure accuracy and completeness.
Maintain and update filing systems, inventory records, mailing lists, and database systems to keep information current and accessible.
Support general administrative and customer service tasks as needed to ensure efficient office operations.