Office Services Associate

RR Donnelley•West Palm Beach, FL

5h•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to global brands, utilizing proprietary technology, advanced data analytics, and expertise to drive decision-making and deliver sustainable solutions with minimal environmental impact. Global organizations and regulated industries rely on RRD to simplify complexity and enhance customer connections. The Office Services Associate is responsible for providing daily back office services for the client and teams. These services primarily include reprographics (copy) and mail services in both physical and digital environments, with additional support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Requirements

High school diploma or equivalent
Minimum (1) year office services experience preferably in a legal, banking or large corporate environment
Skilled in the use of mail, phone, email, digital reprographics and mail equipment
Familiar with general back office procedures to meet and maintain client satisfaction
Proven customer service skills are required in order to create, maintain and enhance customer relationships
Good written and verbal communication skills, including professional telephone and email etiquette
Attention to detail with good organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Must work well in a team environment
Must be able to interact effectively with multi-functional and diverse backgrounds
Ability to work in a fast-paced environment
Must be self-motivated with positive can-do attitude

Responsibilities

Utilize appropriate logs for all office services work
Ensure that job tickets are properly filled out before beginning work
Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
Follow procedures to run jobs in proper order
Communicate with supervisor or client on job or deadline issues
Meet contracted deadlines for accepting, completing, and delivering all work
Troubleshoot basic equipment problems
Be able to lift up to 50 lbs. on a regular basis
Prioritize workflow
Performs Quality Assurance on own and work of others
Load machines with various paper, toner, supplies
Answer telephone, emails, and place service calls when needed
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner