Office Services Associate

Cushman & Wakefield•Pleasanton, CA

22h•Onsite

About The Position

This position is responsible for the oversight of Mail Services, Shipping & Receiving, Copy/Print Center, Reception and Hospitality, Audio/Visual, and other general Office Services functions in a large corporate environment for a global professional services firm client. This individual has authority over hiring, termination, discipline, and performance decisions.

Requirements

5-7 years of relevant experience, preferably in a service industry
High school graduate or equivalent (GED)
Proficient with Microsoft Excel, PowerPoint, and Word
Valid driver’s license
Copier/fax/FedEx and postage machine knowledge
Good interpersonal skills
Excellent communication and organizational skills
Familiarity and ability to operate all equipment, as necessary
Outstanding punctuality/attendance record
Knowledgeable of postal regulations and mailing procedures
Ability to handle multiple tasks

Responsibilities

Direct and coordinate activities of all personnel.
Establish and maintain effective lines of communication with the client, management, and personnel regarding work schedules and both distribution and coordination of materials.
Prioritize and manage all departmental activities in accordance with set procedures and schedules.
Establish and maintain effective working relationships with coworkers, managers, and clients.
Monitor performance according to agreed-upon standards and take necessary action to communicate/assist/advise in order to maintain service levels.
Perform duties in an efficient, professional, and courteous manner.
Ensure activities meet client requirements for quality management and timeliness.
Monitor and report on activities, discipline, performance, etc. as required.
Handle the decision process for hiring, terminating, promoting, and evaluating all Office Services personnel.
Pursue professional development of skills and knowledge necessary for effective performance of your role.
Assist all personnel, when necessary.
Monthly reporting of billing, employee hours, and departmental analysis to client and company management.
Recognize and solve problems affecting services including schedules, staff, and quality.
Develops customer service policies and procedures to ensure consistent customer service and satisfaction.
Manage staff training, conflict resolution, team building, and morale.
Approves time off requests and arranges coverage.
Counsels employees on work-related issues or questions.
All duties as assigned.
Must assist in providing services in all service lines in addition to primary role.