Office Services Associate/Mail Clerk

The Millennium Group•New York, NY

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The General mail and office services duties include but are not limited to the below listed summary of essential job functions as well as projects that are assigned by the Facilities Manager or designee. The Office Services/ Mail Clerk should possess the basic qualifications to perform the following functions, though this is not meant to be a comprehensive list:

Requirements

Ability to sort items into categories according to established methods.
Ability to function as a team player in a fast paced environment.
Possess basic understanding of computers and related software.
Possess working knowledge of postal regulations.
Ability to stand, walk, or bend for long periods.
Must be able to lift up to 40 pounds
Possess basic understanding of copier equipment.
Possess basic understanding of document finishing and binding process.
Must be able to communicate clearly.
Ability to carry out assigned tasks and projects to their completion.
Ability to identify and solve routine problems as they occur.
Ability to work as a member of a team with other departments.
Must be customer focused and display a professional demeanor.
May be exposed to weather when going between locations.
Possess High School Diploma, equivalent and relevant work experience.

Responsibilities

Create a warm, welcoming, and service-focused experience for customers and clients, employees, and visitors.
Partner with site manager to ensure seamless, high-touch support throughout the day.
Lead by example in delivering mailroom operations and hospitality-driven service and identifying ways to elevate the overall workplace experience.
Support team success by setting clear expectations, encouraging collaboration, and fostering a positive, service-oriented environment.
Maintain knowledge of mail operations and provide dependable coverage to ensure uninterrupted support.
Promote a safe, secure, and welcoming workplace by following all site procedures and standards.
Contribute to reports and insights on service quality, workplace standards, and customer satisfaction.
Complete and support ongoing training to ensure consistent, polished, and hospitality-centered service delivery.
Address clients and workplace concerns promptly and professionally.
Manage incoming and outgoing mail, packages, and shipping needs with accuracy, care, and attention to detail.
Keep work areas clean, organized, and presentation-ready to support a positive and professional environment.
Support employee moves, conference room setup, pantry presentation, office supply readiness, and shared space upkeep with a hospitality mindset.
Coordinate cleaning, facilities walkthroughs, work orders, and equipment service to ensure a smooth and well-maintained workplace experience.
Respond to end-user requests with professionalism, responsiveness, and a strong focus on service excellence.
Provide flexible support across facilities-related tasks while consistently delivering an elevated customer experience.
Perform additional duties as needed with a continued commitment to hospitality, professionalism, and service excellence.
Work overtime during the week and on the weekends needed.
Other duties as assigned.