Office Services and Facilities Manager

Norton Rose Fulbright • Toronto, ON

4d • CA$111,600 - CA$137,800 • Hybrid

About The Position

The Manager of Office Services & Facilities provides operational leadership for the Toronto office, ensuring a professional, high‑performing, and client‑focused workplace environment. The role oversees all on‑site services that shape the employee, client, and visitor experience, including facilities management, on‑site conference services, and Business Centre operations, and is accountable for the day‑to‑day operation of the office and consistent delivery of the Toronto Office workplace experience. Acting as a trusted advisor to Toronto office leadership, the Manager leads the local Office Services team, and drives service excellence, financial discipline, risk awareness, and continuous improvement in alignment with firm standards and expectations.

Requirements

• University degree in business administration, operations, or related field.
• Excellent written and verbal communicator and strong project management skills
• Minimum six (6) years of progressively responsible operations and/or operations management experience
• Supervisory experience in a law firm or complex corporate environment preferred
• Strong leadership and people management capabilities, including planning, problem-solving, and decision-making
• Understanding of budgeting, financial management, and cost controls
• Ability to build and motivate teams in a service-oriented environment
• Ability to work effectively in a decentralized, matrixed organization
• Excellent interpersonal, written, and verbal communication skills
• Strong planning, project management, and change management skills
• Comfortable working both strategically and hands-on
• Strong attention to detail and ability to work with minimal supervision
• Proficiency in MS Office and standard workplace technologies
• Ability to handle confidential and sensitive information with discretion and sound judgment

Responsibilities

• Direct day‑to‑day operations of the Toronto office, ensuring reliable, professional delivery of all on‑site services, including facilities, conference services, and the Business Centre
• Oversee integrated service delivery across office amenities, meeting and conference support, and Business Centre operations
• Manage vendor and service partner relationships across workplace services, including facilities, janitorial, mail and print, food and hospitality, and other amenities
• Ensure compliance with firm security, risk management, and business continuity policies
• Support emergency preparedness and response, physical security protocols, data privacy, and records and data destruction requirements
• Partner with Toronto office leadership and cross‑functional teams to deliver consistent, client‑focused workplace experience services aligned with firm standards
• Serve as the primary point of contact for Office Services team the Toronto office, including facilities, conference services, and Business Centre operations
• Ensure a high‑quality, client‑ready workplace environment that supports employee productivity, collaboration, and a strong client and visitor experience
• Lead, coach, and develop the Toronto Office Services team, fostering a collaborative and service‑oriented culture
• Conduct performance evaluations and support recruitment, onboarding, training, and performance management in partnership with Human Capital & Talent
• Support development and management of the Office Services & Facilities operating budget, including staffing and vendor costs
• Monitor expenditures, track variances, and support strong fiscal discipline and cost control
• Drive continuous improvement and change initiatives related to workplace services, technology, and service delivery models
• Collaborate with internal stakeholders on space utilization and workplace optimization strategies, including meeting and conference space usage

Benefits

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager