Office Representative| Radiology General| Day| Part Time

UF Health•Gainesville, FL

3d•Onsite

About The Position

Facilitates the patient's access into the Radiology system by providing registration and check-in services, including but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed radiology orders, entering and scheduling orders into EPIC, verifying demographic and financial data and electronic filing of documents into OnBase. Ensures that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service. Follows Federal Regulations to ensure Legal Compliance is maintained. (i.e. HIPAA and Medical Necessity). Protects the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines, and assists the Financial Specialist with securing a waiver, i.e. ABN, from the patient when necessary. Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality. Works closely with the Financial Specialist assisting in 'Point of Service' collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization. Provides support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community.

Requirements

High school graduate or equivalent is required
Professional customer service in person and via telephone
Communication skills
Knowledge of PC/keyboard experience is required
Excellent critical thinking, attention to detail and ability to work under hectic and sometimes stressful conditions is required
Must be comfortable requesting information from and giving information to clinics, physicians, patients, and technical/clinical staff
The ability to multi-task, organize, prioritize responsibilities, problem solve and function in a team environment are necessary attributes

Nice To Haves

Continuing education beyond high school preferred
Minimum two (2) years clerical experience or Customer Service with at least one (1) year in a healthcare environment Preferred
Two-year degree may substitute for one year of clerical experience or hospital/medical practice experience
Familiarity with ICD-10 and CPT codes and medical terminology preferred
Knowledge of EPIC, Biscom, OnBase, and insurance terms and anatomy is preferred

Responsibilities

Securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients
Securing completed and signed written radiology orders
Entering and scheduling orders into EPIC
Verifying demographic and financial data
Electronic filing of documents into OnBase
Ensuring that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service
Following Federal Regulations to ensure Legal Compliance is maintained (i.e. HIPAA and Medical Necessity)
Protecting the fiscal interest of the enterprise by checking for medical necessity, according to the carrier's guidelines
Assisting the Financial Specialist with securing a waiver, i.e. ABN, from the patient when necessary
Scheduling, canceling and rescheduling patient appointments as needed while maintaining patient confidentiality
Assisting in 'Point of Service' collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization
Providing support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community