Office Representative

Castle Insurance Group (Farmers)•Apple Valley, MN

10d•$45,000 - $65,000•Onsite

About The Position

Castle Insurance Group, a Farmers Insurance agency in Apple Valley, is looking for a motivated Office Representative to join our growing team. We're looking for someone with a great attitude, strong communication skills, and a willingness to learn. No insurance experience is required—we provide full training and the coaching and support you need to succeed. If you bring a positive attitude, a strong work ethic, and a desire to learn, we'll teach you the rest! As an Office Representative, you'll play an important role in creating a positive experience for customers while supporting the day-to-day operations of the agency. You'll work alongside a supportive team, learn the insurance business, and develop the skills needed to grow within the role.

Requirements

Positive, friendly, and professional demeanor.
Motivated and eager to learn.
Highly coachable and open to feedback.
Dependable team player who enjoys working collaboratively.
Strong communication and interpersonal skills.
Organized and able to stay on top of multiple responsibilities.
Comfortable learning new computer systems and technology.
Self-starter with a strong work ethic and desire to succeed.
Customer-focused and genuinely enjoys helping people.
Goal-oriented and motivated to grow professionally.

Nice To Haves

Previous experience in customer service, retail, hospitality, banking, sales, or another people-focused role is a plus—but not required.

Responsibilities

Welcome and assist customers in a friendly, professional manner.
Build positive relationships with new and existing customers.
Answer customer questions and help identify their needs.
Learn about insurance products and services through comprehensive training.
Assist customers with policy questions, service needs, and coverage information.
Create strong first impression with prospective clients through networking and lead generation.
Communicate with customers by phone, email, and in person.
Follow up with customers and maintain strong relationships.
Maintain accurate customer records and agency documentation.
Learn and navigate agency computer systems and technology.
Work collaboratively with team members to support agency goals.
Participate in ongoing training, coaching, and professional development.
Contribute to a positive office environment and help create an exceptional customer experience.