Office Representative

Porter Medical Center • Middlebury, VT

22h • Onsite

About The Position

The Front Office Representative serves as the first point of contact for patients and visitors, creating a welcoming and professional environment both in person and over the phone. This role is essential in ensuring a seamless patient experience by efficiently coordinating front desk operations, maintaining accurate information, and supporting clinical workflows. The ideal candidate delivers exceptional customer service, demonstrates strong organizational skills, and thrives in a fast-paced healthcare setting.

Requirements

• High school diploma or equivalent
• Strong communication, multitasking, and organizational skills
• Basic computer skills and business math

Nice To Haves

• Medical office experience and terminology preferred
• Physician office experience preferred

Responsibilities

• Greet and check in patients professionally and courteously
• Answer calls, take accurate messages, and direct inquiries appropriately
• Schedule, confirm, and adjust appointments
• Maintain accurate patient demographic and insurance information
• Collect co-pays, balances, and process payments
• Coordinate referrals, authorizations, and follow-ups
• Manage medical records per policy
• Open/close office and maintain organized front desk operations

Benefits

• Medical, Dental and Vision Insurance
• 403(b) Retirement Plan
• Tuition Advance Program
• Combined Time Off (CTO) - paid holidays, vacation, sick and personal time
• Employee Assistance Program (EAP)
• Employee Discounts
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED