Office Receptionist

SVN•Chattanooga, TN

9d•Onsite

About The Position

We are seeking a reliable, customer service oriented professional to join our team. Our Office Receptionist’s primary responsibility is supporting our front desk operations during business hours, Monday - Friday. They play a pivotal role in ensuring the smooth day-to-day operations of our multi-company office environment while providing essential administrative support, client/customer service, and contributions to a positive employee experience. Reporting to the Chief Operating Officer (COO) to support operational initiatives and a thriving workplace culture and office environment. This role requires a highly organized and proactive individual who can effectively manage administrative and office operations, foster a welcoming and engaging environment, and enhance the overall office experience.

Requirements

Experience in office administration, preferably in a multi-company or fast-paced environment
Strong organizational and multitasking skills, with the ability to manage competing priorities
Excellent communication and interpersonal skills with a customer-service mindset
Proficiency in Google Suite, Microsoft Office Suite, Adobe and other management softwares
A proactive, solution-oriented approach to problem-solving and process improvement

Responsibilities

Greet and welcome all visitors, clients, and vendors in a professional and friendly manner
Connect visitors with appropriate team members appropriately
Answer, screen, and route incoming phone calls and emails appropriately
Maintain a clean, organized, and professional reception area
Provide general administrative support to leadership and office staff as needed
Schedule and coordinate meeting rooms and conference spaces
Manage incoming and outgoing mail, packages, and deliveries
Assist with document preparation, filing, and basic data entry
Support internal processes related to incoming mail and hand delivered documents
Partner with Marketing Manager and Human Resources as needed to support internal employee experience initiatives
Oversee daily office operations ensuring office is well maintained
Monitor and restock office supplies; coordinate ordering as needed
Lead coordination with cleaning, maintenance, and facility vendors
Assist with office events, meetings, and internal communications
Identify and escalate facility or operational issues as needed
Use internal systems (email, company calendar, management platforms, phone management software, conference booking software, supply purchase platforms, etc.) to support daily business operations
Maintain accurate logs of visitors, calls, and requests when applicable
Communicate clearly and professionally with internal teams and external stakeholders