Office Professional (Saraland)

AltaPointe Health • Saraland, AL

6d • Onsite

About The Position

The Office Professional is responsible for greeting patients, managing check-in processes, verifying appointments, and completing the admission process for new patients. This role involves accurately populating patient information into the EHR system, verifying insurance details, and handling patient visit payments, including co-pays and deductibles. The Office Professional also assists patients with financial assistance applications and communicates income requirements. Additionally, they are responsible for scheduling appointments, answering telephones professionally, and maintaining the confidentiality of patient records. Other duties include performing administrative tasks, assisting with prescription distribution, providing relief for other staff, and participating in quality assurance and performance improvement activities.

Requirements

• High School graduate or the equivalent.
• Ability to multi-task.
• Good communication skills.
• Ability to work well in a fast-paced office.
• Exceptional customer service.
• Basic clerical skills.
• Use of standard office equipment including computers, copy and fax machines.
• Basic medical terminology.
• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork.
• Lifting up to 10 pounds.
• Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Carrying up to 15 pounds various distances.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Must have visual acuity in at least one eye and manual dexterity.

Nice To Haves

• Previous medical/health front desk experience preferred.

Responsibilities

• Greets patient in a professional and welcoming manner.
• Ensures patients sign in via the paper signature log upon his/her arrival at the clinic.
• Assist and ensure patients have access to and complete PHREESIA checkin process.
• Verify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.
• Direct patients to appropriate waiting area. Periodically monitor the waiting area to ensure patients are called to his/her appointment.
• Completes admission process for new patient appointments.
• Direct patients to complete the general intake forms and obtain appropriate insurance information.
• Accurately populate all fields as related to the admission process in EHR system.
• Ensure that patient insurance information is correctly in EHR system.
• Research self- pay patients in insurance eligibility websites (Waystar, Palmetto, BCBS, etc).
• Responsible for patient visit payments.
• Collects patient “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receipts.
• Prepares and makes deposits, if needed.
• Assists with Financial Assistance/Sliding Fee Discount Program applications.
• Assists patients with completion of the Financial Assistance application/Sliding Fee Discount Program application, as needed.
• Communicate with patients regarding proof of income requirements.
• Schedules return appointments for patients accurately and provides an appointment card with next scheduled appointment and initials to patients.
• Re-schedules, and cancel appointments as necessary and communicates these changes to patients.
• Schedule patient appointments with outside agencies as requested.
• Enters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of patient’s arrival.
• Answers telephone in a professional and welcoming manner.
• Receives patient requests for appointment/information and changes.
• Direct callers to the appropriate person in a timely manner.
• Protects and maintains the confidentiality of all records and patient information.
• Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements.
• Perform quality assurance process as necessary.
• Completes administrative review audits as necessary.
• Passing out prescriptions from the doctor/CRNP/PA to the consumer.
• Perform relief for other staff members.
• Makes copies, faxes documents and performs other related clerical duties as needed.
• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.
• Courteous and respectful towards patients, visitors and co-workers.
• Treats patients with care, dignity and compassion.
• Respects patient’s privacy and confidentiality.
• Is pleasant and cooperative with others.
• Assists patients and visitors as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Is sensitive to the patient needs, expectations and individual differences.
• Is gentle and calm with patients, families and others as appropriate.
• Administrative and other related duties as assigned.
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe/Accordia committees as requested.
• Completes assigned tasks in a timely manner.
• Works in a cooperative manner with other AltaPointe/Accordia employees.
• Follows AltaPointe/Accordia policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED