Office Professional (Accordia Pediatrics)

AltaPointe Health•Mobile, AL

6d•Onsite

About The Position

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from patients, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on patient accounts; and assisting with other administrative duties as assigned.

Requirements

High School graduate or the equivalent.
Must have the ability to communicate verbally, withstand frequent deadlines, concentrate and maintain accuracy in spite of frequent interruptions.
Proficiency in Excel
Ability to problem solve and carry out task independently

Nice To Haves

Preferred experience in medical practices to include outpatient best practices, coding and billing
Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software
Knowledge of HIPAA.

Responsibilities

Greets all patients and visitors
Have patients sign in
Answers telephone
Receives patient requests for appointments/information and changes.
Records all telephone messages accurately and transfers to appropriate person timely
Handles routine requests from clinicians
Keys in no shows daily
Directs patients to appropriate waiting area
Handles unscheduled patients.
Notifies appropriate clinician of patient’s arrival
Schedules return appointments.
Reviews clinician’s schedule and assigns appointment time
Gives patient appointment card with next scheduled appointment
Protects and maintains the confidentiality of all records and patient information.
May perform Quality Assurance Process
Completes administrative review audits as necessary
Makes copies, faxes documents and performs other related clerical duties as needed
Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
Verifies insurance
Collects co-payments and posts payments to patients account
Generates the patient receipt for payments taken.
Prepares deposits to be taken to Finance and Accounting.
Coordinate appropriate services for patients in Crisis
May provide relief for other staff members
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Manages Telehealth Visits and obtain electronic forms submissions and electronic verification of ID and Insurance
Manages office patient flow for patients with different visit types
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Treats patients with care, dignity and compassion
Respects patients’ privacy and confidentiality
Works in a cooperative manner with other AltaPointe employees
Assists patients and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the patient’s needs, expectations and individual differences
Is gentle and calm with patients, families, and others as appropriate
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as required.
Completes assigned tasks in a timely manner.
Follows AltaPointe policies and procedures.
Attends appropriate in-service training and other work- shops offered by AltaPointe.
Adheres to professional code of ethics
General knowledge of office procedures
General knowledge of family medicine
General knowledge of psychiatric disorders in the adult population.
Knowledge of medical terminology especially those terms associated with family medicine
Knowledge of crisis intervention
Knowledge of utilizing electronic health record and practice management system
Knowledge of cultural diversity
Any other duties that are assigned by supervisor.