Office Professional (COP Central)

AltaPointe Health • Mobile, AL

2d • Onsite

About The Position

The Office Professional (COP Central) is responsible for greeting consumers, managing appointments, completing the admission process, handling consumer payments, assisting with financial applications, and scheduling appointments. This role also involves answering telephones, maintaining confidentiality of records, and performing various administrative and clerical duties. The position requires a high school diploma or equivalent, strong multitasking and communication skills, and the ability to work in a fast-paced office environment. Previous medical/health front desk experience is preferred.

Requirements

• High School graduate or the equivalent.
• Ability to multi-task.
• Good communication skills.
• Ability to work well in a fast-paced office.
• Exceptional customer service skills.
• Basic clerical skills.
• Proficiency in the use of standard office equipment including computers, copy and fax machines.
• Basic medical terminology knowledge.
• Visual acuity in at least one eye.
• Manual dexterity.

Nice To Haves

• Previous medical/health front desk experience.

Responsibilities

• Greets consumers in a professional and welcoming manner.
• Ensures consumers sign in via the paper signature log upon arrival.
• Verifies appointments in the scheduling system or manual method and promptly notifies the appropriate clinician of the consumer’s arrival.
• Directs consumers to the appropriate waiting area and periodically monitors the waiting area.
• Completes the admission process for new consumers, including directing them to complete intake forms and obtain insurance information.
• Accurately populates all fields related to the admission process in the EHR system and ensures patient insurance information is correctly entered.
• Researches self-pay patients in insurance eligibility websites.
• Responsible for consumer payments, collecting out-of-pocket costs and preparing receipts.
• Prepares and makes deposits, if needed.
• Assists with Financial Assistance/Sliding Fee Discount Program applications, including communicating proof of income requirements.
• Schedules return appointments accurately and provides consumers with appointment cards.
• Reschedules and cancels appointments as necessary and communicates these changes to consumers.
• Schedules consumer appointments with outside agencies as requested.
• Enters unscheduled appointments into the scheduling system and notifies the appropriate clinician of consumer’s arrival.
• Answers the telephone in a professional and welcoming manner, receives consumer requests, and directs callers appropriately.
• Protects and maintains the confidentiality of all records and patient information.
• Ensures all releases are completed accurately and immediately scanned into Avatar via POS scanning.
• Assists with and works with all organization personnel involved with the release of protected health information.
• Performs quality assurance processes and administrative review audits as necessary.
• Passes out prescriptions from the doctor/CRNP/PA to the consumer.
• Performs relief for other staff members.
• Makes copies, faxes documents, and performs other related clerical duties as needed.
• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.
• Is courteous and respectful towards consumers, visitors, and co-workers.
• Treats consumers with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Is pleasant and cooperative with others.
• Assists consumers and visitors as needed.
• Ensures personal values do not inhibit the ability to relate and care for others.
• Is sensitive to consumers’ needs, expectations, and individual differences.
• Is gentle and calm with consumers, families, and others as appropriate.
• Performs administrative and other related duties as assigned.
• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe/Accordia committees as requested.
• Completes assigned tasks in a timely manner.
• Treats consumers with dignity and respect.
• Works in a cooperative manner with other AltaPointe/Accordia employees.
• Follows AltaPointe/Accordia policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED