Office & Processing Support
About The Position
We have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources! The primary objective of this role is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process. Someone in this position must be able to instill confidence in and build trust with the Production Specialists (processors) and Mortgage Specialists (loan officers). Furthermore, they must interact with other employees to foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive, creating Raving Fans both internally and externally.
Requirements
- HS diploma or equivalent.
- Requires skills in office procedures and Microsoft Office Applications or equivalent software.
- Strong attention to detail and organizational skills.
Nice To Haves
- Previous office experience is preferred but not required.
Responsibilities
- Respond promptly and professionally to email correspondence from the Loan Officer.
- Initiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)
- Order required documentation such as appraisals, title searches, and payoffs.
- Follow up and update the status of all ordered items to ensure timely completion.
- Communicate with the Loan Processor regarding the status of required loan items.
- Submit complete loan packages to the underwriter and address conditions from conditional approvals.
- Ensure loan packages are complete and notify the Loan Processor to advance the file.
- Adhere to established deadlines and performance standards.
- Maintain accurate and up-to-date notes in each loan file.
- Provide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.
- Upload received documentation into the Loan Operating System (LOS).
- Communicate clearly and effectively to internal and external partners.
- Any other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.
Benefits
- Consistent in-office schedule
- Flexible hours
- Generous PTO
- 10 paid holidays
- A day off for your birthday
- Full benefits package (including pet insurance!) first of the month after your first 30 days.
- 401(k) option with a generous company match
- Referral programs ($500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer)
- Medical, dental, and vision insurance
- Company-paid life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
