In-Office)

FreedomCare•New York, NY

6h•$23 - $25•Onsite

About The Position

FreedomCare is a healthcare company founded in 2016, focused on revolutionizing the home care industry by empowering patients to choose their caregivers. The company supports patients nationwide and is driven by core values: Here For You, Own It, Do the Right Thing, and Be Positive. This position is for an Office Operations Specialist to join the LHCSA team at the FreedomCare Queens office, requiring onsite work five days a week. The role is an individual contributor responsible for supporting caregiver compliance with New York State Department of Health (NYSDOH) requirements and managing the day-to-day administrative operations of a LHCSA office. This dual focus ensures efficient onboarding, operational effectiveness, and a positive caregiver experience.

Requirements

High school diploma or equivalent required.
1-2 years of experience in healthcare administration, home care, compliance, or caregiver onboarding preferred.
Previous office management or office administration experience preferred.
Experience working with New York State Department of Health (NYSDOH) regulations preferred.
Experience processing Criminal History Record Checks (CHRC) or other background screening processes preferred but not required.
Experience using Time Tap, Salesforce, Microsoft Office, Docusign, or similar systems preferred.
Administrative support in a regulated healthcare environment.
Experience supporting multiple departments in a fast-paced office setting.
Strong organizational, administrative, and time management skills, with the ability to manage multiple priorities in a fast-paced office environment.
High attention to detail, including the ability to maintain accurate records, audit documentation, and identify compliance gaps.
Strong customer service and interpersonal skills, with the ability to support caregivers, candidates, visitors, and internal teams professionally.
Ability to coordinate day-to-day office operations, maintain organized files and records, and support multiple departments.
Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and NYSDOH requirements.
Sound judgment and problem-solving skills, with the ability to work independently and collaboratively.

Responsibilities

Process and monitor Criminal History Record Check (CHRC) requests, including initiating, tracking, and ensuring timely and accurate completion.
Monitor Live Scan submissions, fingerprint appointments, and background check results, following up on pending items and escalating compliance concerns.
Maintain accurate caregiver compliance records and documentation for onboarding, employment eligibility, and audits.
Conduct routine compliance audits of caregiver files, identify missing documentation, and resolve gaps.
Support preparation for internal reviews, regulatory audits, and surveys by organizing records.
Coordinate day-to-day office operations to ensure a smooth, organized, and professional office environment.
Maintain ACD classroom readiness, including preparing rooms, supplies, materials, and sign-in documentation.
Support visitor management and front-office activities, including greeting visitors and assisting caregivers and candidates.
Manage office supplies, mail distribution, document organization, scanning, and filing.
Identify and communicate facility-related needs and coordinate with support teams.
Coordinate caregiver support items and office hospitality needs, such as preparing goodie bags, placing lunch orders, and managing office budgets.
Provide cross-functional administrative support to other LHCSA teams.
Complete additional projects and duties as assigned.