Office & Operations Manager, Student Counseling, Health, and Wellness

Seattle Pacific University • Lexington, MA

9d • $26 - $29 • Onsite

About The Position

Seattle Pacific University's Student Counseling, Health & Wellness (SCHW) department is seeking an organized, collaborative, and service-oriented Office & Operations Manager. This role provides operational leadership and administrative management for the department, which supports the holistic well-being of SPU students through counseling, health services, prevention programming, and wellness education. The position is responsible for overseeing day-to-day administrative operations, supervising staff, managing budgets and purchasing, overseeing technology and records, assisting with communications, and ensuring compliance with relevant policies. The ideal candidate is highly organized, skilled in managing confidential information, and thrives in a collaborative environment focused on student well-being. This role contributes to the university's mission of fostering a Christ-centered learning and working community.

Requirements

• Bachelor's degree
• One year of experience in administrative support, office management, operations, or a related role
• Experience coordinating office systems, administrative processes, and daily operations
• Experience supervising or coordinating the work of others
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities while maintaining exceptional attention to detail
• Ability to exercise sound judgment and maintain confidentiality when working with sensitive information
• Experience working with college-aged students or in a student-centered environment
• Strong proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to build trust while working with highly confidential health, student, and personnel information.
• A personal commitment to Christian faith; enthusiasm for supporting SPU's mission; alignment with the University's Statement of Faith; and willingness to uphold the lifestyle standards of our Christian community.

Nice To Haves

• Two or more years of progressively responsible administrative or office management experience
• Supervisory experience
• Experience in higher education, healthcare, counseling, or a related setting
• Background or coursework in counseling, health services, student affairs, or a related field
• Experience working with electronic records systems, Workday, or other enterprise software
• Familiarity with HIPAA, FERPA, or healthcare privacy requirements

Responsibilities

• Coordinate the daily administrative operations of Student Counseling, Health & Wellness
• Provide executive administrative support to the Directors of Student Counseling and Health Services
• Manage calendars, scheduling, correspondence, meeting coordination, reports, and departmental communications
• Help maintain a welcoming, professional, and responsive office environment for students, families, faculty, staff, and community partners
• Coordinate onboarding for new staff, graduate assistants, and counseling interns
• Supervise administrative assistants and graduate assistants, including scheduling, training, workflow coordination, and performance support
• Assist with professional staff transitions and orientation activities
• Coordinate office procedures, documentation, and operational workflows that support efficient service delivery
• Coordinate purchasing, procurement card transactions, payment requests, reconciliations, and budget tracking
• Assist departmental leadership with budget monitoring and financial reporting
• Manage office, clinical, laboratory, and medical supply inventories
• Coordinate billing and reimbursement activities for Health Services in partnership with departmental leadership
• Coordinate department technology systems, software applications, and administrative databases
• Support the department's transition to electronic health records and ongoing records management
• Maintain clinical scheduling, case assignment, referral, and client record systems
• Help ensure compliance with HIPAA, FERPA, records retention requirements, privacy standards, and other applicable regulations
• Coordinate department technology projects and equipment needs
• Maintain department website content and assist with social media communications
• Coordinate campus communications, marketing materials, and outreach initiatives
• Partner with campus departments to support wellness programming, educational events, and community engagement activities
• Support Student Counseling, Health & Wellness participation in university emergency response planning
• Coordinate departmental emergency drills and maintain emergency response supplies and documentation
• Assist departmental leadership in supporting campus crisis response activities as needed

Benefits

• SPU pays employee premiums for medical, dental, and vision insurance
• HSA/HRA contributions
• Contributes 7% to a retirement account with immediate vesting (as eligible)
• Tuition discount program for employees and qualified dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level