Office Operations Manager

Woodrow Cross • Needham, MA

8d

About The Position

The Cross Family of Agencies is seeking an Office Operations Manager. This role is primarily responsible for training new team members on the MITEL phone system, multifunction machines, and general office equipment, as well as general office procedures. The position will also be a member of the incoming call group and will be cross-trained as the first backup for the payment desk, purchasing, and reception positions.

Requirements

• Excellent organizational, interpersonal, written, and verbal communication skills.
• Appropriate technical knowledge and computer skills.
• Proficient in Microsoft Suite (Excel, Office, and Outlook).
• Ability to juggle multiple responsibilities while maintaining composure.
• Ability to prioritize tasks and anticipate needs.

Responsibilities

• Trains new hires of the department on the use and processes of the MITEL phone system.
• Serves as a member of the incoming call group, screening calls to ensure appropriate and effective transfer to staff members.
• Trains all new hires on the use and functionality of multifunction machines and other general office equipment, and serves as the point person for scheduling required service.
• Opens, sorts, and distributes daily mail according to established protocols.
• Maintains agency lists, including affiliate directory, agency codes lists, and commission schedules.
• Cross-trained for the payment desk, purchasing, and reception positions, serving as the first backup during absences.
• Assists with vendor inquiries, vendor purchases, and various compilations and reconciliations of office supply and expense reports.
• Assists with special projects as needed.
• Covers for other team member absences as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed