Office & Operations Lead

Sage Eldercare Solutions•Burlingame, CA

5d•Onsite

About The Position

Want a meaningful career where you can make a difference in people's lives? We're on a mission to provide the best care and quality of life for older adults - and we need your energy, skills, and creativity! At Sage Eldercare Solutions, we're setting the standard for excellence in eldercare. Forget stuffy offices and rigid rules - we're a fast-paced, close-knit group who support each other and get creative to help create the best outcomes for our clients. Since 2001, we've made it our goal to enhance quality of life through understanding clients' unique needs. Our team of nurses, social workers, and gerontologists act as advocates, counselors, and problem solvers to address physical, social, and emotional well-being. We have art, music, and recreational therapists who enrich the quality of our clients' lives. And we have care providers who bring amazing passion and attention to detail to their work along with a team of dedicated home care managers who support them and help them shine. You'll serve as the organizational backbone of #AllSage by creating seamless administrative operations and exceptional client and employee experiences that embody our people-first culture. You'll be joining our People team, deeply integrated with every service area of Sage Eldercare Solutions and The Hummingbird Project, in a role where sharp operational instincts and real heart are equally valued. Our team leads with creativity, isn't afraid to experiment with new ideas and tools, and cares as much about each other's wellbeing as we do about the excellence of our work. If you want a role where your organizational superpowers matter as much as your humanity, we'd love to meet you.

Requirements

Able to work in-office 5 days/week in Burlingame, CA
3+ years of hands-on administrative or operations experience
Actively uses AI in your day-to-day work with genuine curiosity to keep learning and experimenting with it
Proven reliability and follow-through: does what you say you'll do, without reminders
Comfortable owning outcomes independently - can run the budget, vendors, and events
Proficient in Google Workspace and Asana (or similar PM tool) from day one
Warm, personable communicator - comfortable being the welcoming voice and face of Sage all day
Calm under pressure, able to juggle competing priorities (phone coverage, walk-ins, events, vendors) without dropping balls
Passionate about making a difference in the lives of older adults

Responsibilities

Serve as the welcoming face of Sage
Answer the main office phone line and ensure timely follow-up on voicemails
Welcome visitors, new hires, and team members to the office Monday-Friday, 9am-5pm
Oversee office operations, including facility management and safety protocols
Complete weekly PO box / bank runs and other errands as needed
Manage office supplies, equipment, and vendor relationships/service contracts (e.g., Verizon, T-Mobile, Zoom, Google Workspace, IT vendor)
Own the office expense budget
Oversee documentation processes and keep the Operations Resource Guide and policies current
Manage office phone lines and cell phones (Verizon and T-Mobile)
Coordinate #AllSage technology and software systems
Manage Google Workspace and company-wide communication lists
Lead employee event planning and coordination: holiday/gratitude party, company picnic, quarterly summits and lunches, and Company All Hands
Manage employee recognition programs (birthdays, work anniversaries, seasonal projects) and swag/holiday initiatives
Support new hire onboarding and facilitate administrative orientation
Maintain company calendars and coordinate team meetings
Collaborate with and support the People Ops team on people/culture programs & initiatives
Serve as a cross-functional point of contact for administrative and operational questions across service groups
Lead our #AllSage Operations working group - owning special projects that span across multiple teams