Office & Operations Lead
About The Position
Sage Eldercare Solutions is seeking an Office & Operations Lead to serve as the organizational backbone of #AllSage. This role involves creating seamless administrative operations and exceptional client and employee experiences that embody a people-first culture. The position is deeply integrated with every service area of Sage Eldercare Solutions and The Hummingbird Project, valuing both sharp operational instincts and genuine compassion. The team leads with creativity, experiments with new ideas and tools, and prioritizes employee well-being alongside work excellence. This role is for someone who wants their organizational superpowers to matter as much as their humanity.
Requirements
- Able to work in-office 5 days/week in Burlingame, CA
- 3+ years of hands-on administrative or operations experience
- Actively uses AI in your day-to-day work with genuine curiosity to keep learning and experimenting with it
- Proven reliability and follow-through: does what you say you'll do, without reminders
- Comfortable owning outcomes independently - can run the budget, vendors, and events
- Proficient in Google Workspace and Asana (or similar PM tool) from day one
- Warm, personable communicator - comfortable being the welcoming voice and face of Sage all day
- Calm under pressure, able to juggle competing priorities (phone coverage, walk-ins, events, vendors) without dropping balls
- Passionate about making a difference in the lives of older adults
Responsibilities
- Serve as the welcoming face of Sage, answering the main office phone line and ensuring timely follow-up on voicemails.
- Welcome visitors, new hires, and team members to the office Monday-Friday, 9am-5pm.
- Oversee office operations, including facility management and safety protocols.
- Complete weekly PO box / bank runs and other errands as needed.
- Manage office supplies, equipment, and vendor relationships/service contracts (e.g., Verizon, T-Mobile, Zoom, Google Workspace, IT vendor).
- Own the office expense budget.
- Oversee documentation processes and keep the Operations Resource Guide and policies current.
- Manage office phone lines and cell phones (Verizon and T-Mobile).
- Coordinate #AllSage technology and software systems.
- Manage Google Workspace and company-wide communication lists.
- Lead employee event planning and coordination: holiday/gratitude party, company picnic, quarterly summits and lunches, and Company All Hands.
- Manage employee recognition programs (birthdays, work anniversaries, seasonal projects) and swag/holiday initiatives.
- Support new hire onboarding and facilitate administrative orientation.
- Maintain company calendars and coordinate team meetings.
- Collaborate with and support the People Ops team on people/culture programs & initiatives.
- Serve as a cross-functional point of contact for administrative and operational questions across service groups.
- Lead the #AllSage Operations working group - owning special projects that span across multiple teams.
Benefits
- PTO and paid holidays
- health insurance (medical, dental, and vision)
- 401(k) employer match
- annual gift when the company goals are met
- professional growth through continuing education funds, mentorship, and promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
