Office Operations Assistant - Cardiac Rehab

St. Mary's Healthcare•Amsterdam, NY

21d

About The Position

St. Mary’s Healthcare is hiring an Office Operations Assistant for Cardiac Rehab. This part-time, day-shift position is scheduled for 20 hours per week and has a hiring range of $18.74–$25.07 per hour. Actual compensation will be determined based on experience and other factors permitted by law. Eligible shifts may receive differentials: 10% for weekday evening and weekend day shifts, 15% for weekday night shifts, and 21% for weekend evening and night shifts. The assistant supports the cardiac rehab office by greeting and registering patients, verifying insurance, collecting payments, maintaining medical records, handling communications, and scheduling appointments and services. The role requires strong customer service, organization, communication, and problem-solving skills, along with the ability to work effectively both independently and as part of a team.

Requirements

High school diploma or GED, or a minimum of three years of experience.
Previous customer service experience.
Ability to organize and establish day-to-day priorities while applying critical thinking.
Ability to multitask while remaining professional, focused, composed, and positive.
Excellent customer service skills; integrity, friendliness, and compassion.
Ability to establish appropriate and effective rapport with others.
Flexibility and initiative.
Ability to work in a fast-paced environment.
Effective critical-thinking and problem-solving skills.
Proficiency with Microsoft Office products, including Word and Excel.
Strong organizational and interpersonal skills.
Ability to take and follow direction in a positive and appropriate manner.
Ability to work as part of a team and independently.
Effective and appropriate written and oral communication skills.
Ability to speak, read, write, and follow instructions in English.

Nice To Haves

Previous medical office experience.

Responsibilities

Welcome patients, accurately enter their information into applicable systems, and verify patient identification.
Answer phone calls using proper identification and greetings; prioritize calls and messages and route them to the appropriate person or department.
Collect patient demographic information accurately and efficiently and obtain signatures as appropriate.
Ensure a valid order is in the medical record when necessary.
Coordinate with appropriate staff or departments to obtain additional laboratory or imaging testing when needed.
Assist management with quality assurance as needed.
Obtain insurance information, scan insurance cards into the medical record, check for medical necessity, and complete authorization requests as appropriate.
Collect patient co-pays or other financial responsibility, record payments in the medical record, and complete cash reconciliation and deposits.
Maintain confidential medical records, obtain records needed for office visits, process requests for medical information according to established policies and procedures, and respond to patient requests for records.
Manage incoming and outgoing faxes.
Schedule medical office appointments, basic diagnostic testing, referrals, therapies, surgery, and imaging services as needed.
Provide positive patient communication and service recovery.
Participate in the peer interviewing process.
Place calls for an ambulance as directed.
Serve as a float or provide coverage in other departments when requested.
Perform other duties as assigned.