Office Manager

Ace Handyman Services of Bloomfield • Bloomfield Township, MI

1d • Onsite

About The Position

Ace Handyman Services of Bloomfield is seeking highly organized and motivated candidates to serve as Office Managers to ensure efficient and smooth daily operations. In this role, you will facilitate calls to educate customers on services and solutions, manage the daily schedule, and help customers solve problems by matching them with the right craftsmen. This is an opportunity for growth toward leadership roles, with competitive compensation and benefits, and the chance to work with a national organization that maintains a local feel.

Requirements

• Highly organized and detail-oriented
• Strong administrative background
• Multi-tasking skills
• Excellent verbal and written communication skills
• Interpersonal skills
• Ability to interact effectively with both customers and craftsmen
• Strong solution-focused attitude
• Quick on your feet
• High school diploma or GED
• 5-10 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills

Nice To Haves

• Ten-key skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two
• QuickBooks Online or other accounting knowledge
• Customer-facing experience

Responsibilities

• Inbound and outbound customer sales/education
• Organizing work and project schedules for craftsmen
• Providing customers with information and expert advice on services, pricing, and availability
• Providing logistical support for craftsmen, including material ordering and scheduling efficiencies
• Responding to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing ServiceTitan – our dispatching & schedule management software
• Returning customer calls as needed and following up with past customers
• Performing paperwork and filing duties
• Assisting in solving operational logistics to ensure a smooth customer journey

Benefits

• Competitive pay ranging from $24-$26 per hour
• Paid Time Off policy
• Performance bonuses
• Company credit card
• Advancement and growth opportunities
• Regular pay reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees