Office Manager

LangChain•New York, NY

31d•$90,000 - $110,000•Onsite

About The Position

LangChain is seeking an Office Manager to own their New York (NY) hub end-to-end. This role is responsible for both the on-the-ground experience and the systems that make the office run smoothly. The NY hub is the company's second-largest and fastest-growing location, with a master lease and active expansion. This is a hands-on position for an individual who takes pride in maintaining a flawless space and developing the systems that support it. The role requires a consistent, on-site presence five days a week in the New York office.

Requirements

4–6 years of experience in office/workplace management, facilities, or workplace operations within a high-growth tech environment.
Exceptional organizational skills, with a documentation-first approach and strong project management capabilities.
Proven experience owning workplace systems (ticketing, desk/room booking, visitor management) and vendor programs.
Demonstrated AI fluency, with an instinctive use of tools like Claude for automation and increased leverage.
Reliability and a commitment to a consistent, on-site, 5-day presence.
Ability to remain calm and proactive when issues arise ('Run to the roar').

Nice To Haves

Hospitality or premium service background (e.g., hotels).
Experience supporting office moves or buildouts.
Familiarity with LangChain, LangGraph, LangSmith, or comparable tools.

Responsibilities

Own the space and maintain a high standard of quality and organization.
Open and reset the office daily, ensuring it is clean, stocked, and ready before employees arrive.
Maintain a consistently neat, tidy, and organized environment, reflecting the company's quality standards.
Conduct regular walkthroughs to identify and address details such as tidying wires, arranging chairs, and ensuring nothing is out of place.
Serve as the primary point of contact for the office, greeting guests, welcoming and guiding new hires and visitors.
Plan and execute local in-office events, team gatherings, and any offsites hosted in NY.
Manage facilities, supplies, snacks, and equipment.
Oversee on-site vendor relationships, including cleaning, food services, and maintenance.
Act as the main local contact for building management and repairs, escalating buildout or warranty issues to the Lead.
Rationalize and manage vendor programs, transitioning from ad-hoc ordering to consistent, contracted programs.
Track office budget, assist in tracking cost-per-seat and utilization, and collaborate with the Finance department.
Manage the workplace ticket queue for the office and contribute to building a shared SLA framework and resolution metrics.
Deploy and manage the workplace technology stack, including desk booking, room scheduling, visitor management, and mail/delivery systems, in partnership with IT for networking.
Develop and maintain Standard Operating Procedures (SOPs), playbooks, and trackers, collaborating with the San Francisco Office Manager on shared standards.
Manage space planning and employee moves as the NY hub grows, ensuring clear and low-drama communication.
Oversee site life-safety responsibilities, including emergency action plans, evacuation procedures, first aid/AED, and drills, as part of the company-wide program.
Utilize AI tools to automate manual tasks such as ticket management, vendor communications, inventory tracking, and invoice/billing reconciliation.