Office Manager

Molly Maid of Chicago North Shore•Skokie, IL

12d•$27 - $31•Onsite

About The Position

As an Office Manager for Molly Maid, you are a key team member in operations. You are responsible for running the daily office and supporting our field teams while upholding our commitment to customer satisfaction and professionalism. Promote our culture and team – Culture is extremely important in this organization. Embrace our culture of teamwork, hold others accountable, lead by example, and let your positive attitude energize the team. Run the day – Manage the schedule, route changes, and call-offs so every customer's appointment stays on track. Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates. Perform quality checks – Visit customer homes to make sure every clean meets our standard. Own the customer relationship – Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Answer calls, texts, and emails; resolve problems fast and save the ones thinking about leaving. Support our team – Providing ongoing coaching, support, and accountability to our office and field staff so they can do their jobs well. Jump in – Handle interviews, payroll prep, invoicing, inventory, and whatever else keeps the office running smoothly.

Requirements

Legally authorized to work in the United States
Bilingual English/Spanish is required
Complete a background check
Valid Illinois Driver's License

Nice To Haves

Prior office, operations, or customer service experience preferred but not required!
Prior office, customer service, or operations experience highly preferred, including: leading teams, managing day-to-day operations, recruiting, and training
You feel energized solving problems and talking with customers.
You can ‘work with anyone’ and get along well with different types of people.
You take pride in your attention to detail and a job well done.
You are comfortable with a computer and technology.
You have strong interpersonal, oral, and written communication skills.
You are reliable and self-motivated.
You can think on your feet and make a good call without waiting to be told what to do.
You lead by example — you're not afraid to jump in and do the work yourself.
You hold yourself and the people around you to a high standard.
You can multi-task, prioritize, and manage time effectively.

Responsibilities

Promote our culture and team – Embrace our culture of teamwork, hold others accountable, lead by example, and let your positive attitude energize the team.
Run the day – Manage the schedule, route changes, and call-offs so every customer's appointment stays on track.
Perform onsite customer estimates - Use our proven sales system and your knowledge of cleaning quality to provide bullet-proof price estimates.
Perform quality checks – Visit customer homes to make sure every clean meets our standard.
Own the customer relationship – Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution. Answer calls, texts, and emails; resolve problems fast and save the ones thinking about leaving.
Support our team – Providing ongoing coaching, support, and accountability to our office and field staff so they can do their jobs well.
Jump in – Handle interviews, payroll prep, invoicing, inventory, and whatever else keeps the office running smoothly.